Logistics Claim Operator

Key Responsibilities

•    Review new submissions to ensure all required documentation and claim details are included
•    File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
•    Investigate and process damage claim submissions based on return authorizations and QA reports
•    Communicate with the logistics service provider to ensure a timely and accurate resolution
•    Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
•    Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
•    Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc.
•    Compile comprehensive claim analyses for monthly reporting to clients
•    Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings 
•    Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
•    Escalate high-value declinations with management to discuss possible recourse

Qualifications:
 

•    Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
•    1+ years of freight claims processing experience preferred
•    Excellent verbal and written communication skills
•    Strong critical thinking and creative problem solving skills
•    Flexibility to work in a fast-paced, team-oriented environment
•    Superior attention to detail, organization, cross-group collaboration, and project management skills