Supplier Manager

Commercial and Agreement Oversight 

Leads and supports contract activity during the lifecycle, employing strong commercial judgement to secure value, raise performance, and maintain supplier accountability. Fosters improved commercial results through strategic negotiation and ongoing supplier engagement. 

Why join us?  

We are investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We are growing, and we’d love you to be part of the journey.  

What we are looking for 

Supplier Management Expertise  

• Proven background in handling suppliers throughout the entire process, securing delivery, performance, resilience, and value. 

• Anticipates supplier risks and acts early to protect service and customer outcomes. 

• Manages supplier performance and sustained improvement processes. 

Commercial and Contract Oversight  

• Experience managing contracts and providing support for negotiations during all phases of the lifecycle. 

• Drives value, performance and innovation through strong supplier collaboration. 

• Uses market and business insight to improve decision making and outcomes. 

Leadership, People and Performance Management  

• Leads a small team (typically 2 to 5 colleagues), setting clear direction, priorities, and expectations. 

• Leads team performance with clear accountability, creating an environment where colleagues are supported, challenged, and empowered to deliver their best work. 

• Provides regular, clear, and constructive feedback to improve capability and results. 

• Supports development through coaching, guidance and stretching opportunities. 

Senior Stakeholder and Relationship Management  

• Builds strong, trusted relationships with internal and external stakeholders. 

• Regularly engages with and influences senior stakeholders, including Director level. 

• Leads across teams without direct authority, driving alignment and outcomes. 

• Confidently addressing challenges in a constructive manner and managing differing opinions to achieve the right outcome. 

Risk, Governance and Control  

• Strong understanding of supplier governance, operational risk, and compliance requirements. 

• Applies policy frameworks in practice, maintaining clear audit trails and ensuring continuity and exit planning. 

• Uses judgement to balance risk, commercial outcomes, and customer impact. 

Data and Insight  

• Uses data confidently to evaluate supplier performance and guide decisions. 

• Turns complex data into clear insight and actions for collaborators. 

• Applies critical thinking to solve problems and identify improvement opportunities. 

Communication and Influence  

• Communicates clearly and simply, adapting style to the audience. 

• Explains complex topics in a structured and meaningful way. 

• Uses story-led communication to bring insight, risks and opportunities to life. 

Innovation, Technology and Constant Advancement  

• Finds opportunities to simplify, automate and improve processes. 

• Applies AI tools and emerging technology in a controlled and practical way. 

• Uses external insight and experimentation to drive better ways of working. 

Approach and Behaviours  

• Takes ownership and acts with integrity. 

• Curious, proactive and focused on continuous learning. 

• Works collaboratively and contributes to a high-performing team culture. 

This is a place for you: 

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we are committed to creating an environment in which everyone can thrive, learn and develop.  

 We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.  

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health, or neurodivergent condition through the Disability Confident Scheme.  

 We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.  

We also offer a wide-ranging benefits package, which includes: 

• A generous pension contribution of up to 15%  

• An annual performance-related bonus  

• Share schemes including free shares  

• Benefits you can adapt to your lifestyle, such as discounted shopping  

• 30 days’ holiday, with bank holidays on top  

• A range of wellbeing initiatives and generous parental leave policies  

Ready to do the best work of your career? Apply today!