Manager, Client Success

Confirmed live in the last 24 hours

Lighthouse

Greater Kuala Lumpur

Remote

Posted April 23, 2026

Job Description

Our Mission: Why Lighthouse?

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

Lighthouse Values: Our guiding light

We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship?

What you will do

As a Manager, Client Success, you will be the crucial link between our company's strategy and your team's daily execution. You will lead and empower a regional team of Client Success Specialists, coaching them to deliver outstanding results for our hotelier clients. Your focus will be on driving key success metrics, including client retention, churn prevention, and upsell performance. This role requires a blend of hands-on, empowering leadership and a sharp, data-driven approach to ensure your team and our clients succeed.

Where you will have impact

Lead, coach, and develop a high-performing team of Client Success Specialists, empowering them to grow professionally and achieve their goals.
Take full ownership of your team's key success metrics, including upsell pipelines, churn prevention, and client retention, using data to drive accountability and results.
Manage your own book of business, overseeing the full client lifecycle for a portfolio of key accounts. From seamless onboarding and account setup to building long-term, impactful relationships that drive continuous success.
Ensure a world-class client experience by overseeing high-quality onboarding, continuous enablement, and proactive engagement strategies across both your own accounts and your team's portfolio.
Act as the primary escalation point for complex client issues, coordinating swi