About the role

Aplyr's Quick Take

This role is primarily about providing technical support for customers in the Nordic and Baltic regions, focusing on troubleshooting and resolving issues related to 3D printing technology. It's an individual contributor position that requires strong technical skills and customer service experience in the additive manufacturing industry.

Good fit

Ideal candidates will have a technical background, experience in customer support, and familiarity with 3D printing. Those who thrive here are likely detail-oriented, good communicators, and able to work independently while managing multiple priorities.

Worth noting

The position offers flexible working hours and a generous vacation policy, which is a plus for work-life balance. However, the requirement for proficiency in Nordic Baltic languages may limit the applicant pool.

We, EOS - world market leader for industrial 3D printing, are looking for you to support our Nordic & Baltic Team in Gothenburg.

At EOS, we're more than just a team; we're a community united by technology, where every action is a step towards meaningful change, and our independence is the cornerstone of our mission to make the world a better place for everyone.

Your Mission

You serve as the primary contact person (m/f/d) for technical support across the Nordic & Baltic region and take ownership of all customer service inquiries.
You serve as the primary contact person (m/f/d) for technical support across the Nordic & Baltic region and take ownership of all customer service inquiries.
You analyse, prioritise, and resolve incoming requests and customer needs, using a variety of remote and diagnostic tools to develop effective technical solutions.
You prepare the regional technical service interventions in close alignment with customers, field service engineers and the back office
You act as our specialist (m/f/d) for online troubleshooting and data analysis, and you facilitate communication between customers and internal departments whenever needed.
You actively drive knowledge management by conducting debriefings and lessons-learned sessions. You share insights, coach colleagues, and continuously enrich our knowledge database.

Your Talents

A completed technical training with a strong understanding of technical customer support as well as proven experience in the additive manufacturing industry.
You maintain a target- and quality-oriented attitude with the ability to prioritize workload and to complete assignments accurately.
Very good written and spoken English. Proficiency in one or more Nordic & Baltic languages is a significant advantage.
Very good computer skills (SAP, MS Office)
You are a Team player with good communication skills and networking ability.
You have strong analytical and systematic troubleshooting skills
Motivated to take over new tasks, adapt quickly and work independently.

Our Benefits

Flexible working time models, 30 days of vacation  
Attractive compensation package including a performance-based annual bonus at the end of the fiscal year.
Health offerings
Targeted further education opportunities within our LMS .

Are you in?

We are looking forward to your application via our online system! If you have any questions, feel free to contact Meike Fleßner via recruiting@eos.info.

Please understand that we cannot accept applications by e-mail.

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.

Aplyr's read

EOS is a blockchain powerhouse, driving decentralized applications with a focus on scalability and user-friendliness, attracting tech-savvy innovators and engineers.
Synthesized from recent postings & public sources

What's promising

•EOS offers a robust platform for developing scalable decentralized applications.
•Focus on user-friendly interfaces makes EOS accessible to a broader audience.
•Strong emphasis on security and compliance attracts InfoSec professionals.

What to watch

•High competition in the blockchain space may challenge EOS's market position.
•Scalability issues have been a concern in past blockchain implementations.
•Limited public information about financial stability and long-term viability.

Why EOS

•EOS emphasizes scalability, a critical factor for widespread blockchain adoption.
•User-friendly design sets EOS apart from more complex blockchain platforms.
•EOS's focus on decentralized applications attracts developers interested in innovation.

Aplyr’s read is generated by AI from public sources. Was it useful?

About EOS

EOS

eos.info

View company

EOS is a blockchain protocol that enables the development of decentralized applications (dApps) and smart contracts, focusing on scalability and user-friendliness.