Director, Strategic Partner Operations - Finance & Contracts

About the Role

"Gap Inc. is seeking a Director, Finance & Contracts to lead financial and commercial governance across all managed service provider relationships within our Strategic Provider Operations (SPOps) function. Reporting to the VP of Strategic Provider Operations, this role owns end-to-end invoice validation, maintains the commercial obligations register, manages contract amendments and disputes, and ensures Gap leadership has an accurate, forward-looking view of spend and risk across hundreds of millions of dollars in annual vendor commitments.
Gap's vendor spend has grown faster than our controls. Invoice validation is manual and slow, obligations aren't consistently tracked, and Finance leadership lacks timely visibility on commercial risk. This role exists to fix that — building the financial governance infrastructure that ensures every dollar paid to vendors is earned and every contract obligation is tracked and evidenced."

What You'll Do

• Own end-to-end invoice validation, ensuring every invoice is supported by contract line-item mapping, time-entry records, and approved work documentation before payment.
• Lead three-way reconciliation to confirm vendor billing aligns with contracted terms and actual system logs; define and maintain variance thresholds.
• Oversee the critical transition from interim billing model to unit-of-work billing by June 30, 2026.
• Maintain a complete, current register of all commercial obligations in the CLM system; manage contract amendments and change orders through resolution.
• Monitor vendor adherence to contractual commitments and escalate non-compliance with evidence.
• Coordinate with the Resource Lead to maintain a forward-looking 60-day demand and capacity forecast; flag commercial risks including billing anomalies, scope creep, and contract gaps.
• Own Sirion as system of record for obligations, evidence, invoice workflows, and disputes; drive adoption across team and vendors.
• Proactively identify savings opportunities through benchmarking, billing analysis, and scope optimization; maintain a value realization register.
• Lead and develop the Contract Governance Lead and Finance Lead, providing clear direction, regular feedback, and structure for independent execution.
• Partner with Finance Business Partner on enterprise financial reporting accuracy for MSP spend.

Who You Are

• 10+ years in financial management, commercial management, or contract governance in technology services or large enterprise outsourcing
• Demonstrated experience managing complex vendor contracts, amendments, and disputes
• Strong background in multi-vendor managed services or outsourcing financial governance
• Experience with contract lifecycle management platforms (Sirion preferred); ability to configure workflows and obligation tracking
• Comfortable with reconciliation, variance analysis, and financial forecasting
• Ability to engage credibly with vendors on commercial matters and translate contract language into operational expectations
• CPA or CPCM certification preferred
• Prior experience with unit-of-work billing model implementation preferred
• Bachelor's degree required, preferably in Finance, Business, or a related field