Learner Engagement Senior Analyst

Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills and knowledge to Citi’s HR (Human Resources) Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Learner Engagement Senior Analyst supports the operational execution and scheduling of leadership and professional development programs across a global portfolio. This role partners closely with faculty management, program owners, and internal stakeholders to ensure programs are staffed, scheduled, communicated, and delivered effectively.

The role is responsible for driving strong operational discipline across scheduling, course volume planning, learner marketing/communications, cost tracking, and risk management—ensuring a high-quality learner experience while meeting business and resource constraints.

What you'll do:

• Support planning, scheduling, and coordination of day-to-day activities related to implementing programs across the Leadership Development portfolio in various time zones and global locations.
• Ensure appropriate program staffing levels through collaboration with faculty management.
• Plan, organize, and facilitate monthly course volume meetings.
• Coordinate as-needed scheduling touchpoints to mitigate any downward trends and/or issues regarding course registrations.
• Ensure resources (such as facilitators, training rooms, vendors, etc.) are assigned to program and monitors commitment.
• Establish program communication needs and create program communication plan.
• Execute direct-to-learner campaigns and communications to drive enrollments across all programs.
• Identify, documents, and understands program dependencies.
• Maintain documentation of scheduling procedures and workflows.
• Organize regular process improvement touchpoints with internal and external partners to ensure proper process flow.
• Track actual program costs, identify variances, and reforecast program costs as needed.
• Create the process risk management plan.

What we'll need from you:

• 5-8 years of relevant experience
• Demonstrated having worked as a Program or Project Manager and/or Lead medium to large cross-functional projects.
• Bachelor’s/University degree or equivalent experience
• Fluent English skills

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidized via Social Benefits Fund and

• Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular:

• Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

• Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract:https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Engagement

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Time Type:

Full time

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Primary Location Full Time Salary Range:

151 920,00 zł - 258 680,00 zł

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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View Citi’s EEO Policy Statement and the Know Your Rights poster.