Solutions Specialist - 1st Shift

The schedule for this position is Tuesday - Saturday, 0800E - 1600E. Initial training Monday - Friday.

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You’ll Do

As a Solutions Specialist working in our Air Charter department, you’ll be responsible for optimizing, booking, and executing air charter activity in a timely and professional manner. Solutions Specialists must communicate and organize all services associated with Ascent air charter movements while maintaining the absolute highest level of attention to detail and customer service.

• Optimize expedite activity and determine the most optimal mode of transit based on customer requirements.

• Create new air charter requests, entering all relevant information into Ascent system for charter mode of transit.

• Confidently review cargo and freight documentation with service providers in order to validate accuracy and relevance to air charter movement.

• Effectively communicate quote requests to the customer via phone or email.  Also effectively communicate all timing and appropriate cost aspects in quote detail.

• Effectively communicate requirements to various aircraft providers for purpose of booking aircraft for charter activity.  Provide precise timing and all other relevant information for a successful air charter.

• Maintain compliance with Ascent procedures and establish accurate timelines for purpose of adequately scheduling trucking and ground handling services at various airports throughout North America.

• Identify issues related to air charter activity and effectively escalate both internally and externally.

• Maintain awareness and visualize shipment activity in efforts to maintain compliance with all milestone management details and escalation related to customer air charter activity.

• Read, comprehend, understand, and validate all documents necessary for air charter activity.

• Utilize various reporting mechanisms to generate documents related to air charter activity.

• Complete general shipment auditing functions and maintain a basic understanding of required documentation associated with arrangement and auditing of services.

• Effectively manage all channels of communication utilized within the Ascent air charter operation.

• Precisely and chronologically document the various events throughout the air charter lifecycle using standardized templates.

What You’ll Bring

• High school diploma or general education degree (GED); or equivalent combination of education, training and experience.

• 1 year of customer service experience required.

• Ability to complete a Security Threat Assessment (STA) in accordance with the TSA

• Strong computer skills in Microsoft Windows, Word, Outlook and Excel preferred.

• Basic geography knowledge preferred. Applicants should understand the locations of US States, Mexico States, and Canadian Provinces – including major cities thereof.

• Capability to pay attention to detail while multi-tasking.

• Solid communications skills – both verbal and written.

• Ability to think and react quickly with a sense of urgency to time-sensitive problem situations. 

• Ability to remain calm during adverse conditions.

• Ability to type a minimum of 30 w.p.m.

• Embody the Ascent Guiding Principles of “Play Hard, Play Smart, Play Together.”      

Ascent’s Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay