About the role

What success looks like in this role:

Suporte aos usuários no atendimento em chamados de primeiro nível para hardware e software.
Atender chamados por ferramentas de acesso remoto, chat ou e-mail;
Instalar alguns tipos de hardware;
Configurar computadores em rede;
Manutenção de computadores, notebook
Implementar novas funcionalidades que facilitem o dia a dia dos usuários.
Acompanhar os chamados do início ao fim, monitorando o SLA e procurando a melhor solução.
Identificar e sugerir melhorias no sistema e no processo de atendimento.
Elaborar materiais que auxiliem no esclarecimento de dúvidas.
Realizar gestão de ativos de TI do estoque do cliente.
Configuração e resolução de problemas em dispositivos móveis (instalação de apps e configuração Android).

You will be successful in this role if you have:

Key Qualifications

Ensino Médio Completo – Obrigatório
Inglês intermediário/técnico
Conhecimento intermediário de Sistemas Operacionais.
Conhecimento intermediário do Pacote Office (Outlook, Excel e Word).
Conhecimento intermediário de Redes.
Conhecimento intermediário de Internet (conexão, navegação, intranet, internet, configuração de proxy etc.).
Conhecimento em instalação e Manutenção de Desktop e impressoras.
Conhecimento em instalação e configuração de software.
Habilidade em Organização e Métodos.
Habilidade em Negociação e comunicação.
Habilidade em Relacionamentos.
Fácil acesso à cidade de Belo Horizonte - MG.
Disponibilidade para viagens curtas
Possuir veículo próprio para atuar nos atendimentos (recebendo reembolso pelo uso do veículo). Reembolso de KM 1,16.

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Aplyr's read

Unisys is a technology-driven company focused on delivering IT solutions to businesses and governments, attracting professionals in software, cloud, and data management.
Synthesized from recent postings & public sources

What's promising

•Unisys has a strong presence in IT services for government sectors, offering stability.
•The company is investing in cloud and digital workplace solutions, indicating growth potential.
•Diverse roles suggest opportunities for career advancement in various IT disciplines.

What to watch

•Unisys faces competition from larger IT firms, which may impact market share.
•Limited public information about company culture and employee satisfaction.
•Potential challenges in modernizing legacy systems could affect service delivery.

Why Unisys

•Unisys specializes in serving government clients, which requires specific compliance expertise.
•The company offers niche roles in mainframe operations, a rarity in the IT sector.
•Unisys's focus on digital workplace solutions aligns with current remote work trends.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Unisys

Unisys

unisys.com

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Unisys is a global information technology company that provides IT services, software, and technology solutions to businesses and government organizations.