The Credit & Collections Analyst is responsible for Analyzing accounts and communicating with Sales and Customers to ensure timely collection of customer payments.

Responsibilities

• Collect delinquent payments from customers (initiate collections activities: phone, email, dunning letters, contacting MA or AE, other); Handle CMU credit and Local inquiries and/or disputes received via phone, create new disputes for CMU credit/Local controlled accounts Research financial disputes and inquiries

• Working with customers and internal stakeholders to resolve the disputed issue (e.g., volume, price, freight, short-pays, account issues, promotions, etc.)

• Coordinate actions based on root-cause analysis on disputes and identify customer patterns that can be resolved by working directly with the customer or Sales/MA

• Resolve collections issues and collect payment for trade (Local or National) controlled accounts, make voice outbound collection attempt for collection of delinquent payments from Local customers

• Update collection notes for resolution and/or other situations based on outbound collection (Local voice collections attempts, and all CMU attempts)

• Identify way to improve the overall credit portfolio and reduction in bad debt or delinquent accounts

• Partner with local and overseas leaders to set operational and development goals, monitor performance and define focus areas.

Education

• Bachelor's degree in related discipline or an additional

• 2-4 experience in Accounts Receivable, Credit and/or Collections with knowledge of departmental function, terminology, and interrelationships.

• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.

Skills

• Demonstrates strong collection knowledge

• Strong communication and oral skills; effectively communicates with internal/external customers

• Demonstrates the ability to work across functions

• Analyzing past due accounts and applying collection treatments

• Proficiency with Microsoft Office and specialized accounting / finance software ERP Systems (e.g. Salesforce, CORA, Workday)

Benefits:

• This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)

• ​Private Medical Insurance

• Asociacion Solidarista

• Life Insurance

• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available