Solutions Architect, Utilities, Customer Solutions Meter to Cash

West Monroe is seeking a Solutions Architect to join our Energy & Utilities (E&U) practice, specializing in Customer Solutions. This role will focus on the Meter to Cash lifecycle and related technologies, helping utility clients design and implement solutions that improve customer experiences, enhance operational efficiency, and drive business outcomes. 

As a Solutions Architect, you will play a critical role in solution design, technology integration, and client engagement. You will leverage your expertise in CIS, MDM, CRM, CCaaS, and customer-facing digital platforms to deliver impactful systems that transform utility operations. 

This role can be based in a primary Energy & Utilities office as listed or remote in the United States.

Key Responsibilities 

• Architect end-to-end solutions across the Meter to Cash lifecycle, including meter reading, billing, payments, collections, and customer service. 
• Utilize your knowledge of major platforms such as CIS, MDM, CRM, CCaaS, and customer-facing digital solutions. 
• Support the integration and implementation of CIS and MDM systems, ensuring alignment with client business goals. 
• Develop solutions that enhance utility customer interactions through mobile apps, web portals, self-service platforms, and other digital tools. 
• Work closely with IT, operations, and customer service teams to ensure cross-functional alignment and delivery success. 
• Contribute to team development by sharing expertise and providing training on emerging technologies, including Kraken, a next-generation CIS platform. 
• Build strong relationships with clients, acting as a trusted advisor and subject matter expert in the E&U space. 
• Support business development efforts by identifying opportunities, contributing to proposals, and expanding client relationships. 

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