Representante Servicio al Cliente (TEMPORAL)

Confirmed live in the last 24 hours

Magna International

Guadalupe, MX

On-site

Posted April 23, 2026

Job Description

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.

Job Responsibilities:

VACANTE TEMPORAL 6 MESES

Objetivo del Puesto

Obtiene e interpreta los requerimientos de producto terminado. El representante de servicio al cliente es responsable de obtener, analizar y organiza la información de entregas al cliente diario y semanal en cantidades adecuadas de embarque. Inicia los embarques y verifica que todos los requisitos de entrega se cumplan y se comunique adecuadamente la demanda futura.

Responsabilidades Principales

Proveer soporte a los clientes, asegurándose que los procesos de embarque sean cumplidos en cantidad y de manera puntual.
Realizar todas las transacciones en BAAN, para todos los embarques diarios y semanales, además de generar la documentación necesaria.
Analizara los requerimientos de embarque Diarios de cliente, y generar su correspondiente listado de embarque.
Asegurar la transmisión de los ASN en forma y tiempo oportuno de los embarques diarios, para evitar embarques cortos o violaciones al sistema de ratings.
Asegurar que se monitoreen las ventanas diarias de colocación de tickets para reaccionar ante urgencias.
Realizar las transacciones en BAAN de los embarques de partes de Servicio proporcionados por el Supervisor de PICS, mediante el programa de producción.
Realizara inventarios estratégicos del área de producto terminado, para mantener la información actualizada diariamente.

Educación y Experiencia

Carrera profesional terminada.
1 año de experiencia en puestos similares.

Competencia Requerida

Conocimientos en procesos de embarques.
Conocimientos en sistemas MRP y MRP II
Conocimiento de sistemas IATF 16949 e ISO 14001
Conocimiento de MS Office (Excel, PowerPoint, Word, Outlook)
Excelente espíritu de servicio a sus clientes
Fuertes habilidades de comunicación
Trabajo en equipo y bajo presión
Sentido de urgencia, participativo
Habilidades de negociación con los clientes.
Capaz de mantener una conversación en inglés. (preferente)

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.