Executive Administrative Assistant & Guest Ambassador

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role
As Executive Administrative Assistant & Guest Ambassador at The Park Gstaad, A Four Seasons Hotel, you will provide seamless executive support to senior leadership while serving as a Guest Ambassador creating exceptional first impressions for VIP arrivals. This dual role ensures flawless operations and personalized guest experiences aligned with Four Seasons standards.

What you will do

• Provide comprehensive administrative support to General Manager and Executive Committee

• Manage executive calendars, correspondence, travel arrangements, and confidential documentation

• Greet guests and manage arrival/departure protocols with warmth and precision

• Coordinate executive briefings, presentations, and departmental communications

• Handle guest correspondence, special requests, and follow-up communications

• Support event planning for executive functions, dinners, and owner meetings

• Maintain organized filing systems and ensure data privacy compliance

• Liaise between executives, guests, and departments for seamless communication

What you bring

• 3+ years executive administrative experience in luxury hospitality

• Proven success supporting executives in fast-paced environments

• Exceptional organizational skills with attention to detail and discretion

• Excellent communication skills (English and German fluency required additional languages advantageous)

• Familiarity with luxury service standards

• Swiss passport, EU passport, or current Swiss work permit required (Swiss regulations make this mandatory for employment)

What we offer:

• Competitive salary and comprehensive benefits

• Employee meals and uniform laundry service

• Monthly Employee Recognition Program

• Global career growth opportunities through Task Forces and Transfers

• Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide)

Schedule & Hours:

• Full-time position with flexibility for evenings, weekends, and holidays per seasonality

• Typical opening times: June-September (summer), December-March (winter)