Account Manager

About The AM Team

The Account Management team is focused on retaining and growing this book of business through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel's capabilities, driving adoption, and uncovering growth opportunities. The team has developed a strong community of practice in collaboration with the Services team (CSAs) in APAC and globally, and works closely with partners relevant to their customers.

About the Role

The Account Manager will be responsible for ownership of Mixpanel’s top accounts, including as a day-to-day point of customer contact, as well as a strategic lead who will create and facilitate a vision for relationship excellence, deep value realization, and consistent growth. This growth will be exemplified by the expansion of our existing footprint, including commercial management of renewals and opportunistic upsells.

They will be an experienced commercial operator and an excellent relationship builder. They will be able to add value in conversations with Senior/VP-level customers and Mixpanel eStaff, and will bring deep knowledge of trends and challenges in the market. They will be seen as a valued advisor and comfortable constructing strategic and data-driven presentations for C-level stakeholders internally and externally. They will be highly organized and be able to manage complex projects. They will either have or develop a fluent relationship with the Mixpanel product. Likely to have 7+ years of quota-carrying experience with a consistent record of managing large, complex renewals and cultivating and managing large (6-digit) expansions and upsells.

Responsibilities

• Being a single point of contact for all aspects of the account (internal and external quarterback).
• Work in partnership with a dedicated Customer Success Architect on their accounts.
• Production & ownership for iterating upon and driving a strategic account plan for every account.
• Driving business reviews against the success plan with involvement from the Executive Sponsors.
• Facilitating executive alignment.
• Constant monitoring of their business and the industry in which they operate - to understand where opportunities or threats may be arising.
• Identification, qualification, and management of expansion opportunities.
• Renewal negotiations and end-to-end execution.
• Forecasting and business planning (including strategic account plans and QBR/EBRs).
• Collaborate cross-functionally with key internal partners such as Sales Engineering, Professional Services, Product, Marketing, and Legal.
• Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market.

We're Looking For Someone Who Has

• 7+ years of related work experience in full-cycle SaaS, post-sales customer management experience, as an Account Manager, or Account Executive
• Proven experience in developing and growing accounts and running successful sales opportunities from discovery to close of $250K+ USD.
• Experience managing a book of business and carrying a net retention quota in the $5M+ range, including accounts with contracts over $1M in ARR.
• Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise.
• Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player.
• Adaptability — you understand that change is constant, and you embrace it.
• Agility and resilience — you move quickly and encourage continued improvement.
• Strong work ethic, desire to learn, and a drive to excel.
• Curiosity for the product analytics space.
• Professional polish - accustomed to and comfortable with presenting to the C suite without extensive coaching and prep (internally and externally).
• Ownership - results-driven and accountable for your own success.

Bonus Points For

• Experience managing relationships with high-growth tech companies.
• Experience with Mixpanel or another analytics tool (eg. Amplitude, Google Analytics, Adobe Analytics).
• Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).
• Record of consistently over-performing quota.
• Experience scaling a successful B2B SaaS company.