About the role
Join our team as IT Technical Customer Support Analyst. You will be the first line of technical assistance for end-users, troubleshooting hardware, software & network issues.
Main duties and responsibilities:
Provide technical support to onsite and remote users.
Manage / monitor IT Service Desk Incidents via call management system.
Prioritize and allocate within IT Support teams all requests.
Manage User system access for various applications.
Complete user password resets on various applications.
Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.
Ensure all incidents are managed in accordance with targets set out in SLA.
Escalate any issues/ outages to IT Service Desk Manager.
Work as part of a shift rota.
May be required to work as part of an on-call rota.
Required Skills (Essential):
Minimum three years of experience within IT support team.
Windows 11 support and build experience. ( both OS and PC hardware)
Citrix Support experience
Active Directory experience
SCCM Experience
Exchange account maintenance
Incident management skills
Experience with a call management system
Experience with Office 365
Experience with Networking/Patching/Server Support
Required Skills (Desirable):
Microsoft certification
O365 Knowledge
Managing small projects from start to finish.
Windows 11 migration experience
Avaya/Cisco Telephony skills
ITIL foundation certification
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Aplyr's read
Cigna is a global health services leader, attracting professionals dedicated to advancing healthcare solutions and improving patient outcomes worldwide.
What's promising
- •Cigna's diverse roles offer opportunities across healthcare, technology, and customer service sectors.
- •The company's global presence allows for international career growth and mobility.
- •Cigna invests in innovative health solutions, fostering a forward-thinking work environment.
What to watch
- •The healthcare industry faces regulatory challenges that may impact Cigna's operations.
- •Cigna's large size can lead to bureaucratic processes that slow decision-making.
- •Limited public information about Cigna's internal culture and employee satisfaction.
Why Cigna
- •Cigna's integration of Evernorth enhances its healthcare service offerings.
- •The company emphasizes innovation in health technology and AI enablement.
- •Cigna's focus on military and veteran partnerships sets it apart in healthcare services.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Cigna
Cigna Healthcare is a global health services company dedicated to improving the health, well-being, and peace of mind of those they serve. They offer a wide range of health insurance products and services, including medical, dental, behavioral health, pharmacy, and disability insurance.
