Strategic Customer Success Manager

Who We Are

Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used.

Atlan connects to every part of the modern data and AI stack to unify this context into a single, shared layer that both humans and AI agents can rely on.

With Atlan, teams can discover, understand, and trust their data; build and collaborate on a shared body of knowledge; and activate that context across analytics, operations, and AI workflows.Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures

The Opportunity
As a Strategic Customer Success Manager, you'll sit at the center of some of our most complex, highest-impact customer relationships.
You'll partner with Fortune 500 and high-growth enterprise customers to drive real adoption, measurable business outcomes, and long-term value from their AI initiatives.
If you get energy from working with executive stakeholders, translating complex AI platforms into business impact, and helping customers fundamentally reimagine how they work — this one's for you.

Impact & Purpose

• Lead the AI Context Layer: Help customers unlock the full potential of their AI initiatives by ensuring their data is trusted, connected, and ready — Atlan sits at the heart of making AI work in the enterprise.

• Partner with Industry Titans: Serve as a trusted advisor to Atlan's customers, including Fortune 500 enterprises and high-growth innovators.

• Deliver Measurable Results: Drive clear ROI by helping customers adopt Atlan and see real business impact — through alignment, outcomes, and value, not just usage.

• Shape the Future: Bring the voice of the customer into Atlan. Influence product direction, GTM strategy, and how we scale Customer Success.

Your Mission

• Trusted Advisor: Deeply understand your customers' AI ambitions and business goals, then design a clear path to value using Atlan.

• Relationship Maestro: Build and maintain strong relationships with CDOs, CIOs, Heads of Data, AI leads, and hands-on practitioners across the org.

• Success Champion: Own the customer journey end to end — from onboarding and adoption through renewals and expansion — driving long-term success.

• AI Evangelist: Capture and share customer wins, helping elevate Atlan's impact across the global AI and data community.

What Makes You a Match

• Deep Expertise: 5-7 years + of professional experience, with 3–5+ years in Customer Success, Consulting, or a closely adjacent customer-facing role.

• Builder: You've built workflows, tools, and processes using AI and you bring that same energy to your customers. You're constantly experimenting, iterating, and sharing what you learn.

• AI-Native: AI isn't a feature you're curious about — it's how you work. You build with it daily. You've experimented with agents, prompts, and automation. You follow what's happening in the space and you have a point of view on where it's going.

• Passionate Advocate: You care deeply about customer success and believe in the transformative power of trusted, connected data as the foundation for AI.

• Technical Prowess: Strong understanding of modern data and AI ecosystems — tools like Snowflake, BigQuery, Tableau, Looker, dbt, and similar technologies.

• Strategic Mind: You can translate customer needs into clear insights, success plans, and measurable ROI tied to business outcomes.

• Commercial Acumen: Experience owning or supporting renewals and identifying expansion opportunities through value-driven conversations.

Why Atlan?

Joining Atlan means being part of a global movement to help data teams do their life’s best work. Here’s what you can expect:

• Competitive Compensation: We benchmark at the top of the market and keep compensation simple: strong base salary, performance‑based variable pay, and impact‑driven equity (for most roles), so your total rewards grow in step with the value you create over time.

• AI Native Culture: Atlan is where AI-native builders come to build the systems the future of work will run on. AI isn’t an add-on, it’s woven into how we build, think, and work every day, empowering every Atlanian to move faster and create a bigger impact.

• Health & Wellness: From Day‑1 health, dental, vision, and mental health to flexible health stipends, we design benefits offerings that lead in each country we're in.

• Flexible Time Off & Leave Policies: We trust you to own your energy: flexible time off and modern leave so you can unplug properly, support yourself and your loved ones, and come back ready to drive an impact.

• Accelerated Growth & Learning: Develop at an uncommon velocity through cutting-edge tech, complex implementations, and an experienced team that values mastery.

• Global, Remote-First, High-Trust: Work from anywhere with a diverse team across 15+ countries, in a trust-first, async environment that gives you true flexibility and ownership over how you work.
  

More About Us

Atlan is building the shared context layer that enterprises need so AI can operate on trusted, governed context. The conversation has moved from data leaders asking: “Can we trust the data in our stack?” to businesses asking: “Can we trust AI inside the business?”

We are the missing infrastructure for businesses becoming AI-forward - the connective tissue between their data stack, operational systems, and AI agents.

To learn more, visit www.atlan.com and follow us on LinkedIn

Equal Opportunity Employer

Atlan is committed to building an inclusive, diverse, and authentic workplace. We do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other legally protected characteristic.

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Atlan only posts job openings through our official Careers page at atlan.com/careers. Any other listings or communications claiming to represent Atlan may be fraudulent. We never ask for payment during hiring. Please report suspicious activity to careers@atlan.com.