About the role

Aplyr's Quick Take

This role is about managing software delivery for ServiceNow projects and ongoing operations. You'll lead a local development team, coordinate with various stakeholders, and ensure projects meet quality and timeline expectations. It's a managerial position focused on delivery excellence and team leadership.

Good fit

Ideal candidates have at least 5 years in software engineering with hands-on ServiceNow experience and 3 years in a delivery management or Scrum Master role. A collaborative, proactive approach and strong communication skills are essential.

Worth noting

The role emphasizes both technical leadership and stakeholder engagement, which may appeal to those who enjoy bridging the gap between tech teams and business needs. The requirement for ITIL knowledge suggests a structured approach to service management.

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

We are seeking an experienced Software Engineering Delivery Manager to join our IT Service Management engineering team. In your role you will be key role into shaping our ServiceNow Platform projects and our business as usual (BAU) streams and local development team.

YOUR CHALLENGE

As the Software Engineering Delivery Manager, you will drive end-to-end delivery excellence across multiple workstreams. Key responsibilities include:

Delivery Leadership: Oversee the planning, execution, and successful delivery of ServiceNow-based projects and BAU activities, ensuring on-time, high-quality results aligned with business needs
Team Coordination: Lead and mentor the local software development team, fostering collaboration, accountability, and continuous improvement using Agile/Scrum methodologies
Stakeholder Engagement: Act as the primary point of contact between technical teams and stakeholders across IT, Operations, Compliance, and Business Units; manage expectations and communicate progress transparently
Quality & Governance: Implement robust quality assurance processes, including testing, change control, and release management, to ensure system stability and compliance
Risk & Resource Management: Proactively identify, assess, and mitigate delivery risks; optimise resource allocation and capacity planning to support changing priorities
Process Excellence: Champion adoption of ITIL frameworks and best practices in incident, problem, change, and configuration management within the ServiceNow ecosystem

YOUR PROFILE

Bachelor’s degree in computer science, Information Technology, or a related discipline
Minimum of 5 years of experience as a Software Engineer, with hands-on development experience on the ServiceNow platform (certification preferred)
At least 3 years in a Scrum Master, Delivery Management, or Technical Project Leadership role
Demonstrated proficiency with: ServiceNow platform (development, administration, integrations), ITIL v3/v4 practices and lifecycle stages, Agile/Scrum frameworks and DevOps principles, Enterprise IT infrastructure and service management workflows
Strong Analytical Thinking: Able to dissect complex technical challenges and design scalable, sustainable solutions
Customer-Centric Mindset: Deep commitment to understanding user needs and delivering exceptional service experiences
Influencing & Negotiation Skills: Skilled at building consensus among cross-functional partners and navigating competing priorities
Excellent Communication: Fluent in written and spoken English; able to convey technical concepts clearly to non-technical audiences
Cultural Sensitivity: Respectful of diverse working styles and inclusive of different perspectives—key to thriving in our global organisation

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

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Aplyr's read

Julius Baer is a leading Swiss private bank focusing on wealth management for high-net-worth clients, attracting talent in finance, compliance, and technology.
Synthesized from recent postings & public sources

What's promising

•Strong reputation in private banking enhances client trust and loyalty.
•Global presence offers diverse career opportunities across regions.
•Focus on technology and innovation supports modern banking solutions.

What to watch

•High reliance on high-net-worth clients can increase vulnerability to economic downturns.
•Regulatory scrutiny in the financial sector may impact operations.
•Intense competition in private banking could pressure profit margins.

Why Julius Baer

•Swiss heritage provides a stable and prestigious brand image.
•Specializes in personalized wealth management for affluent individuals.
•Emphasis on compliance and risk management ensures robust operational integrity.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Julius Baer

Julius Baer

juliusbaer.com

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Julius Baer is a Swiss private banking group that specializes in wealth management and private banking services for high-net-worth individuals and families.