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Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Senior Manager, Business Operations, Shipping 

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We are a purpose-driven company that puts the customer at the heart of everything. Join us in shaping the future of commerce.

About the Opportunity

Shipping programs are foundational differentiators for the eBay marketplace, directly impacting customer satisfaction, seller growth, delivery speed, trust, and marketplace economics. As eBay continues to scale and evolve its Shipping portfolio—including Managed Shipping, Labels, PUDO networks, cross border trade and logistics strategy—we are looking for a strong operator to help drive executional rigor, cross-functional alignment, and business performance globally.

We are seeking a Senior Manager, Business Operations, Shipping to lead business operations and program management across a portfolio of strategic shipping initiatives. This role will serve as a key business partner for the Shipping leadership team, helping drive planning, governance, portfolio execution, executive communications, and business performance management across multiple markets and stakeholder groups.

The ideal candidate combines strong business operations discipline, strategic thinking, executive communication skills, and program leadership experience within large-scale ecommerce, logistics, or multi-sided marketplace environments. This role requires someone who can navigate ambiguity, align diverse stakeholders, and drive operational excellence across complex global programs.

Responsibilities

• Serve as a strategic business partner to the Global Shipping leadership team, supporting execution across a portfolio of shipping programs and initiatives.

• Lead cross-functional program management ensuring clear ownership, accountability, milestone tracking, and execution against business goals.

• Drive executive operating cadences, including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), SteerCos, and leadership updates, synthesizing complex information into concise executive-ready narratives.

• Partner closely with Product, Engineering, Strategy, Finance, Analytics, Customer Support, Trust, and regional business units to align priorities, unblock execution, and drive coordinated outcomes.

• Build and maintain portfolio-level visibility into program health, KPIs, operational risks, dependencies, financial performance, and go-to-market readiness.

• Support strategic planning, business case development, investment prioritization, and operational scaling initiatives across global shipping programs.

• Develop frameworks, processes, and governance mechanisms that improve execution consistency, organizational clarity, and decision-making velocity.

• Lead cross-functional alignment on critical operational topics including seller adoption, logistics performance, program readiness, customer experience, and marketplace operations.

• Partner with Finance and Analytics teams to track business performance, operational metrics, forecasts, and program impact across key shipping initiatives.

• Help identify operational bottlenecks, organizational gaps, and scaling opportunities, while driving continuous improvement across the shipping organization.

Requirements

• 10+ years of experience in Business Operations, Program Management, Strategy & Operations, Consulting, or General Management roles.

• Experience managing large-scale cross-functional programs within ecommerce, logistics, marketplaces, supply chain, or technology organizations.

• Strong operational rigor with demonstrated ability to drive execution across multiple concurrent initiatives and stakeholder groups.

• Experience leading executive-level operating cadences, SteerCos, business reviews, and executive communications.

• Strong analytical and structured problem-solving skills, with the ability to translate complex operational data into actionable business insights.

• Proven ability to influence and align senior cross-functional stakeholders across Product, Engineering, Finance, Operations, and Business teams.

• Excellent written and verbal communication skills, including executive presentation development.

• Experience working in fast-paced, highly matrixed organizations with global stakeholders preferred.

• Experience in multi-sided marketplaces, ecommerce platforms, shipping/logistics, or related operational ecosystems strongly preferred.

• BA/BS required; MBA or equivalent advanced degree preferred.

Additional Details

The base pay range for this position is expected in the range below:

$126,800 - $204,000

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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