Working Student, IT Support

Confirmed live in the last 24 hours

Planet Labs

Berlin, Germany

On-site

Posted April 23, 2026

Job Description

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

We are a dedicated IT support team headquartered in Berlin, with additional offices in Ljubljana and Haarlem, providing essential IT support for our employees across Europe and Asia. Our team manages several key processes: onboarding and offboarding, device lifecycle management, user support and maintaining the office IT infrastructure, including videoconferencing systems.

We work with a variety of tools, including Okta, Google Workspace, Slack, Zoom, Office365, Bitwarden, and Atlassian suite (Jira, Confluence), to deliver high-quality IT support across the organization. We are committed to providing an excellent digital experience for our employees and fostering a supportive, collaborative team environment.

As an IT Support Working Student, you will be a vital part of our front-line team, helping ensure our employees have the tools they need to succeed. This is a hands-on role where you will learn the ropes of corporate IT by assisting with device setups, resolving everyday technical questions, and helping maintain our office meeting spaces. Working alongside our global IT team, you’ll gain practical experience in a fast-paced environment while delivering friendly, high-quality support to our team members across the EMEA/APAC regions.

This is a part-time, onsite position in our Berlin office on a 20 hour per week basis.

Impact You’ll Own:

Device Lifecycle Support: Assist in the end-to-end lifecycle of company hardware, including unboxing, tagging, and setting up devices (macOS and Windows) for deployment using MDM tools like Jamf and NinjaOne.
First-Line User Support: Act as a helpful point of contact for employees, helping to troubleshoot and resolve common hardware and software issues.
Meeting Room Readiness: Help maintain our office videoconferencing setups, including Polycom and Zoom Rooms, ensuring they are tested and ready for use.
Onboarding & Offboarding: Support the team in preparing IT resources and access for new starters, and assist in the secure collection of equipment during offboarding.
Process Improvement: Contribute to the refinement of IT documentation and internal wikis to help make our team more efficient.
Global Collaboration: Work alongside the wider IT team to provide friendly, high-quality support to our colleagues across the EMEA and APAC regions.

What You Bring:

Currently enrolled in a Bachelor’s or Master’s Degree in Computer Science or a relevant field.
Ability to work well as part of a team with a collaborative mindset.
Ability to provide friendly, approachable support to users.
Basic experience or a solid interest in supporting Windows and macOS operating systems.
Familiarity with (or an eagerness to learn) tools like Okta, Google Workspace, Slack, Zoom, and Atlassian (Jira/Confluence).
Comfort working with hardware and an interest in maintaining videoconferencing solutions (Polycom, Zoom Rooms)
Interest in leveraging AI tools to troubleshoot issues faster, draft documentation, or improve internal IT workflows.
Excellent communication