About the role

Aplyr's Quick Take

This role is primarily about providing sales-oriented customer service for Dutch-speaking clients in the Netherlands and Belgium. You'll handle inquiries via various channels, process orders, and follow up on sales leads while also supporting post-sale issues. It's an individual contributor position focused on customer interaction and sales support.

Good fit

Ideal candidates are fluent in Dutch and have experience in customer service or sales. A proactive attitude and strong communication skills are essential, along with the ability to adapt in a dynamic, international setting.

Worth noting

The role involves a mix of customer service and sales, which may appeal to those looking to leverage their sales skills in a support capacity. The requirement for multiple language skills could be a plus for those with diverse language backgrounds.

Sales and Customer Service Representative – Dutch Speaking

(Dutch and Belgian Market)

At VELUX we offer you the opportunity to grow, shape your own career, and work in an international, sustainable company.

We’re expanding our Online Sales team and are looking for a Dutch-speaking Customer Service Representative with a strong sales mindset to support our web shops and marketplace customers in the Netherlands and Belgium.

What you’ll do:

Provide sales-focused customer service via phone, email, WhatsApp and chat for the Dutch and Belgian markets.

Handle incoming sales leads, create tailored quotes, actively follow up and convert them into orders.

Support customers after sales: deliveries, claims, returns, installation help, payment issues.

Process orders and returns in our systems (including web shops and marketplaces like Bol.com).

Identify commercial opportunities during customer contact and promote relevant products or solutions.

Contribute to process improvements and a better customer experience.

Participate in projects related to the role.

What you bring:

Fluent in Dutch (spoken and written).

Good level of English; knowledge of French or Spanish is a plus, but not a need.

Experience in customer service, sales, telesales or account management is an advantage.

Confident in using MS Office.

Strong communication skills and a proactive, commercial mindset.

Problem-solving attitude and attention to detail.
Flexible and adaptable, comfortable in a hybrid, international environment, sometimes supporting other teams or markets while managing written requests in multiple languages

Aplyr's read

VELUX Group pioneers in enhancing indoor environments with roof windows and skylights, attracting talent passionate about innovation and sustainability.
Synthesized from recent postings & public sources

What's promising

•VELUX's commitment to sustainability aligns with growing global environmental concerns.
•The company offers diverse roles across engineering, logistics, and project management.
•Strong focus on innovation in product development and R&D.

What to watch