About the role
About Us
Please note that Russian reading and typing is a must
Job Description:
- Assist clients on all inquiries via live chat or email
- Ensure efficient and excellent customer service experience provided
- Be well equipped with the Company's platform/product including keeping abreast of general market conditions
- Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
- Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
- Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
- Continuously seek improvement to enhance team’s performance and work efficiency including overall work process
Requirement
- Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
- Minimum diploma in business administration or business management with keen and sharp eye for numbers
- Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
- Advantageous for candidates with experience working in financial institutions, fintech
- Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
- Proficient in English & Russian in communication and writing in order to liaise with dedicated market counterparts
- Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
- Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
- Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Aplyr's read
Bybit is a fast-growing cryptocurrency derivatives exchange, attracting talent interested in high-leverage trading platforms and innovative financial technologies.
What's promising
- •Bybit offers high leverage options, appealing to experienced traders seeking significant returns.
- •The company is expanding globally, hiring for roles in diverse regions like Thailand and Poland.
- •Bybit invests in cutting-edge technology, evident from roles like Principal Blockchain Development Engineer.
What to watch
- •High leverage trading can result in significant losses, posing risks to traders.
- •The cryptocurrency market is highly volatile, affecting Bybit's business stability.
- •Regulatory scrutiny on cryptocurrency exchanges could impact Bybit's operations.
Why Bybit
- •Bybit focuses on cryptocurrency derivatives, offering unique trading opportunities compared to standard exchanges.
- •The platform's high leverage options set it apart in the crypto trading space.
- •Bybit's global expansion strategy highlights its ambition to become a leading player in the crypto market.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Bybit
Bybit is a cryptocurrency derivatives exchange that offers trading in various digital assets, including Bitcoin and Ethereum. It provides a platform for users to trade futures contracts and other derivatives with high leverage.
