Customer Relations Specialist

Confirmed live in the last 24 hours

Protective Life

Cleveland, OH

Hybrid

Posted March 19, 2026

Job Description

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Customer Relations Specialist (Client Relations Specialist) will provide support for all functions within the Client Relations department with a primary focus on new dealer agreements and submissions, and support roles for the Client Relations Managers. Candidates work with the entire organizational staff to ensure the success of Portfolio’s clients with professionalism and enthusiasm and being the “GO TO PERSON” for all concerns, issues, and direction for everything pertaining to sales while maintaining the company’s philosophies and principles.

Following training, which is worked as a hybrid schedule, this position will lead to a full-time remote work opportunity.

Candidates with the ideal transferable skills listed below will be considered for interview:

Proven experience within high-touch communication work environments
Demonstrated leadership abilities within environments that have consistent and competing deadlines
Strong track-record of resolving client/customer issues
Ability to enhance customer satisfaction
High level of empathy and emotional intelligence
Proactive and solution oriented
Strong organizational and time management skills
Exceptional verbal and written interpersonal communication skills

Schedule: Monday- Friday, 9:00am- 6:00pm EST

Hybrid Work Environment: Tuesday and Wednesday onsite at the Strongsville, OH office location

Monday, Thursday, Friday can be worked from home

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