Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.
A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.
About You:- You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful
- You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives
- You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments
- You are customer-focused and excited to partner with customers to deliver measurable impact
- You Google your way out of most problems, and understand that every customer sees the world a bit differently
- Direct experience with implementing change in manufacturing and operations
- 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the manufacturing and operations industry
- Experience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environments
- Experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Bias for action and client impact
- Ability to travel (estimated 20%)
- BA/BS (MBA/Masters preferred)
- Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip's relationship with each customer
- Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending use cases and tracking and communicating ROI
- Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
- Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
- Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function
Key Collaborators:
- Customers
- Tulip's partners, who may also be supporting an account
- Professional Services
- Support teams
- Sales
- Product Management
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