About the role

Job Requisition ID #

26WD95548

Customer Success Manager, Autodesk Forma - Italy

Position Overview

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the Manager of Forma Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in Italy. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Forma (Autodesk Construction Cloud) platform and documenting value delivered.

Responsibilities

Be accountable for the relationship health of a selected portfolio of accounts
Develop Customer Success Plans, with documented value delivered
Improve Autodesk Forma Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use
Mitigate any churn risk and guide expansion discussions
Become an expert in our Autodesk Forma Platform, in current functionality and roadmap

Minimum Qualifications

5+ years’ experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)
Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction Technology
Autodesk Forma Platform or similar CDE and Construction/Project Management solutions knowledge
Experience communicating the value of technology and its features to customers
Italian language proficiency at a professional level (written and spoken)
Ability to travel when required
Experience in building face-to-face relationships with customers

About You

You are passionate about digitisation and progress in the construction industry

You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board room

You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment

Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions

Excited by technology and happy to get into the product detail

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Aplyr's read

Autodesk empowers professionals in design and engineering with cutting-edge software solutions, attracting talent across tech, architecture, and media industries.
Synthesized from recent postings & public sources

What's promising

•Autodesk offers a diverse range of roles, from software engineering to user experience design.
•The company is a leader in 3D design software, widely used in architecture and engineering.
•Strong focus on innovation, particularly in AI and machine learning applications.

What to watch

•Autodesk faces intense competition from other design software companies like Adobe and Dassault Systèmes.
•The transition to subscription-based models can be challenging for some users.
•Limited public information about work-life balance and company culture.

Why Autodesk

•Autodesk's software is integral to industries like architecture, engineering, and media.
•The company invests heavily in AI, enhancing its design and engineering software capabilities.
•Autodesk's solutions are pivotal in sustainable design and construction practices.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Autodesk

Autodesk

autodesk.com

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Autodesk is a leader in 3D design, engineering, and entertainment software, providing solutions for architecture, engineering, construction, manufacturing, and media industries.