About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Platform Engineer plays a key role within Professional Services and will lead and manage the discovery, design, configuration, and deployments of Five9 software for our Mid-Market, Enterprise and Named clients.
Key Responsibilities:
- Act as the customers trusted advisor by providing a consultative approach in deploying Five9 software through the project lifecycle.
- Design solutions, create technical documents, and configure the Five9 platform based on each customer’s unique requirements.
- Troubleshoot software solutions in a wide array of configurations and customer environments.
- Provide customized training to ensure customers have a thorough understanding of their solution.
- Articulate the value of Five9 Professional Services through demonstrations and open discussion with customers and prospects.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
- Effectively communicate with internal and external stakeholders. Excellent English – spoken and written - is a must.
- Work on a permanent night shift schedule in an eastern US time zone (EST hours).
Key Skills:
- Minimum of 3 to 5 years of experience in Professional Services, implementation and configuration experience in a cloud computing or telephony environment.
- Strong experience with Software as a Service (SaaS) model.
- Experience with implementing SaaS Contact Center solutions (NiCE, Genesys, Talkdesk or other) is required - experience deploying and/or managing Five9 software is preferred.
- Extensive knowledge of Customer Relationship Management systems (CRM) and Lead Management solutions (Salesforce, MS Dynamics, NetSuite, Zendesk and ServiceNow).
- Knowledge and experience creating outbound dialing strategies that include integrations with CRMs and the use of API’s and/or webservices.
- Strong experience with Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) scripting and development. Solutions frequently require the use of expressions, functions, and advanced webservices.
- Integrations requiring code development such as JavaScript, Extensible Markup Language (XML), and Hypertext Markup Language (HTML).
- Ability to decipher business requirements from multiple verticals and filter the information in an easily understandable format to provide an optimal configuration recommendation for individual customers.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Aplyr's read
Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
What's promising
- •Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
- •The company is investing heavily in AI and automation, indicating a forward-thinking approach.
- •Recent hires suggest robust growth and a diverse range of career opportunities across global locations.
What to watch
- •Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
- •Rapid technological changes require constant adaptation, potentially straining resources.
- •Limited public information about employee satisfaction and company culture could concern potential applicants.
Why Five9
- •Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
- •The focus on AI-driven customer experience solutions highlights its commitment to innovation.
- •A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Five9
Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.
- Founded
- 2001
