Merchandise Manager - Citizens Live at The Wylie

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Merch Manager at Citizens Live at The Wylie will be responsible for leading the artist merchandise sales team within the venue, and will coordinate with tour personnel and venue leadership to ensure an excellent guest experience at the merch stand and maximize sales opportunities for artists.

*Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply. We will host a hiring event for residents closer to the grand opening. Details will be announced as they become available.

WHAT THIS ROLE WILL DO

• Execute business strategies for in-venue merchandising to support and maximize sales.
• Ensure all merchandise areas are safe, clean and orderly. Maximize the space usage of all merchandise areas. 
• Manage all equipment and inventory for the merchandise department.
• Interview, select, train, supervise, counsel, and discipline merchandise staff for the efficient operation of the merchandise department. 
• Organize and conduct pre-shift meetings and communicates pertinent information to employees.
• Schedule and direct merch staff in their work assignments.
• Regularly review and evaluate the department, and recommend and implement new operational policies and procedures when necessary. 
• Maintain and increase standards of customer service excellence.
• Work closely with venue leadership team to ensure successful execution of merchandise sales during all events.
• Show CARE by participating in the venue’s sustainability program, which could include implementing programs that conserve resources/prevent waste, such as sorting waste, collecting recycling, and educating our fans about our efforts. 
• Handle payroll and tip input for merch staff.
• Other duties as assigned by management. 

WHAT THIS PERSON WILL BRING

• Minimum 2 years of retail/merchandise operations, preferably in a live entertainment environment.
• Computer skills including Microsoft Office Suite, POS, and inventory management systems.
• Leadership skills to keep store employees motivated and resolve conflicts. 
• Ability to work under pressure in a fast paced and multi-tasking environment. 
• Strong verbal and written communication skills.
• Ability to organize and prioritize work to meet deadlines. 
• Must be dependable and team orientated. 
• Must be willing to conduct oneself in accordance with Live Nation standards. 
• Deep understanding of retail administration, store systems, and tools. 
• Good analytical skills with budget, sales data, and expenses. 
• Strong business management knowledge with sales responsibility. 
• Must be able to lift up to 40 pounds using proper lifting techniques. 
• Bachelor's degree preferred.
• Passion for customer service.
• Respect all employees and guests.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.