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The Associate Director, Performance Excellence, will build and lead a new centralized performance management function within Humana MarketPoint. This leader will develop a consistent approach for measuring MarketPoint performance, align metrics across all channels, ensure clear visibility from enterprise results down to frontline activity, and design the performance reporting framework used by leadership.
The Associate Director will oversee a small team of Channel Performance Leads and partner closely with MarketPoint VPs, Data & Analytics, Finance, and Operations to drive accountability, insights, and data-driven decision-making.
This role is high visibility, frequently engaging with the SVP, VPs, and cross‑functional leaders to guide business conversations, surface risks/opportunities, and support compensation, performance planning, and Business Reviews.

Enterprise‑level Performance Leadership

• Own MarketPoint's enterprise‑level performance reporting, insights, and KPI framework.
• Create and maintain a single source of truth for performance outcomes across all channels.
• Present regularly to the SVP and executive leadership on performance trends, risks, and opportunities.
• Lead the design and delivery of Business Unit Reviews, Monthly Progress Meetings, and compensation performance reporting.

Program & Team Build

• Design and lead the new Performance Excellence team of 4 Channel Performance Leads.
• Build reporting templates, cadences, governance, and workflows that will be adopted across the MarketPoint organization.
• Establish and reinforce consistent measurement methodologies, standard definitions, and visual frameworks.

KPI & Reporting Innovation

• Develop metrics view linking MarketPoint KPIs aligned to channel and agent diagnostic levels.
• Oversee design of dashboards, diagnostic tools, composite scores, quintile rankings, and trend indicators.
• Audit existing reporting, identify gaps, and modernize reporting mechanisms for clarity, consistency, and actionability.

Strategic Insight & Decision Support

• Translate complex data into actionable insights and business narratives that influence VP- and SVP‑level strategy.
• Partner with channel leaders to understand operational levers, validate trends, and propose solutions.
• Support performance management related to compensation and target-setting (including overpayment prevention and in‑season performance monitoring).

Leadership Guidance & Cadence Management

• Prepare and deliver performance materials for weekly leadership staff calls, VP staff calls, and monthly Business Reviews.
• Guide business conversations, facilitate insights-driven discussions, and capture required actions from leadership.
• Drive a culture of accountability, transparency, and consistent performance management across MarketPoint.

Use your skills to make an impact
 

Minimum Qualifications

• Bachelor's degree in Business, Analytics, Finance, or a related field.
• 5+ years of experience in performance management, strategy, and/or operations.
• 3+ years experience in financial analytics
• 3+ years of leadership experience, including managing teams or leading cross-functional initiatives.
• Demonstrated ability to present insights and recommendations to executive-level leaders.
• Expertise in performance reporting, KPI development, forecasting, and diagnostic analytics.
• Strong communication and executive storytelling skills, with the ability to turn data into clear narratives.
• Experience working in complex, matrixed organizations.
• Proficiency with data visualization tools (Power BI, Excel, etc.).

Preferred Qualifications

• Prior experience in Medicare Advantage, insurance distribution, health insurance, or regulated industries.
• Experience designing enterprise-level scorecards, performance dashboards, or KPI frameworks.
• Experience with compensation analysis, target-setting, incentive modeling, or financial performance reporting.
• Proven success standing up new teams, capabilities, or programs.
• Deep understanding of sales organizations, field performance, and channel dynamics.
• Strong consulting skills (problem diagnosis, influence, structured thinking).
• Familiarity with LTV (lifetime value) modeling or agent/producer performance data.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$138,900 - $191,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-23-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.