IT Manager

Confirmed live in the last 24 hours

WPP

San José, San José, Costa Rica

Hybrid

Posted March 10, 2026

Job Description

WPP is the trusted growth partner for the world’s leading brands.

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.

We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

For more information, visit WPP.com.

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture.

What you'll be doing:

Roles and Responsibilities

Oversee and manage daily technology operations to ensure high availability and reliability of IT services.
IT Budget management
Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET).
Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents.
Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN)
Supervise and guide technical support staff, fostering professional growth and effective teamwork.
Collaborate with vendors and service providers for procurement, maintenance, and contract management.
Report on operational metrics, incident trends, and improvement initiatives to senior leadership.
Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines
Attend and interact effectively and directly with stakeholders
Management of support for business-critical applications

Leadership & Line Management of Engineer Resources

Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands.
Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations.

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