About the role
The IVR AI Analytics Analyst is a intermediate level position responsible for managing a broad range of reporting and analytics for the IVR Conversational AI platform. This role will be responsible for the development of AI Analytics and reporting and Dashboards with product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team. The overall objective of this role is to develop reporting and Dashboards for the IVR Conversational AI and build several Analytics around the system.
Experience:
Minimum of 7 years of overall experience in data analysis, reporting, and automation.
At least 3-5 years of hands-on experience working with Database Management Systems (DBMS) tools.
Knowledge of Citi’s CRS, Brands & Retail Bank data
Technical Proficiency (Must-Have):
Strong and advanced proficiency in SAS: Demonstrated expertise in SAS programming for data manipulation, statistical analysis, and report generation.
Strong and advanced proficiency in SQL: Expert-level SQL skills for complex querying, data extraction, and database management across various platforms
Technical Proficiency (Add-on/Desired):
Experience with job scheduling tools such as Autosys or Control-M.
Familiarity with Enterprise Data Warehouses, Qualtrics, Hive/BigData, and EAP platforms.
Experience with banking and Financial Services Automation initiatives will be an added advantage
In-depth understanding of the Systems Development Life Cycle (SDLC) processes.
Experience in developing Tableau Dashboards and moving them to a production state
Knowledge in Gen AI and Prompting Certifications will be preferred
Education:
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Technology Quality------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Aplyr's read
Citigroup is a global financial services leader offering diverse roles, attracting professionals in finance, technology, and operations seeking international exposure and advancement.
What's promising
- •Citigroup's global presence offers employees opportunities for international career advancement.
- •The company invests heavily in technology, providing roles for tech-savvy professionals.
- •Citigroup's diverse services allow for career growth across multiple financial sectors.
What to watch
- •Citigroup has faced regulatory challenges impacting its operations and reputation.
- •The company's size can lead to bureaucratic processes that slow decision-making.
- •Citigroup's restructuring efforts may create uncertainty in job stability.
Why Citigroup
- •Citigroup's extensive global network differentiates it from many competitors.
- •The firm's commitment to innovation is evident in its technology-driven roles.
- •Citigroup offers specialized roles requiring language skills, such as Japanese-speaking positions.
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About Citigroup
Citi, also known as Citigroup Inc., is a global financial services corporation that provides a wide range of financial products and services to consumers, corporations, governments, and institutions.
