Senior Specialist, Order Management

職務要約

職務
サービスに関する顧客請求書を作成、生成、印刷、記録、郵送する。自動請求システムが正確な請求書を効率的に作成できるよう運用・保守を行う。日次、月次、その他定期的な請求サマリーレポートや財務諸表を作成する。アカウント記録の維持、監視、分析を行う。

職務概要
当GPSに必要とされる共通スキル
①専門的知識と技術スキル：自分の職務およびそれに関連する幅広い理解を示し、さまざまなプロセスにスキルを適用することができる。②問題解決能力：自分のチームで発生する問題に対して、広い視野で問題を捉え、新しい解決策を見つけ、解決する。
③コミュニケーション能力：自分のチームまたは密接に関連するチームに対して、業務内容に関連する詳細かつ複雑な情報の伝達・交換ができる。
④ビジネス理解と影響力：必要としない。

職務と責任
顧客請求および関連情報の正確性を検証する。
契約条件に準拠した請求用の顧客アカウント設定を管理する。

①顧客請求設定や請求書発行の正確性を確保する。
②契約変更を反映するため請求パラメータを調整する。
③顧客の紛争や複雑なエスカレーション案件を調査・解決する。
④売上税、手数料、その他諸費用の正確な処理を確保する。
⑤請求調整や問題・不一致の根本原因分析を行う。
⑥SOXコンプライアンスのため手順遵守と文書管理を確保する

JOB SUMMARY
Job
1. Prepares, generates, prints, records, and mails customer service invoices. 
2. Operates and maintains automated billing systems to efficiently produce accurate invoices. 
3. Prepares daily, monthly, and other periodic billing summary reports and financial statements. 
4. Maintains, monitors, and analyzes account records.

REQUIRED SKILLS FOR GPS (Common Skills)
1.Specialized Knowledge and Technical Skills: Demonstrates a broad understanding of their role and related functions and is capable of applying skills to various processes.
2.Problem-Solving Ability: Approaches issues arising within their team with a wide perspective, finding and resolving new solutions.
3.Communication Skills: Able to convey and exchange detailed, and complex information related to operations with their team or closely related teams.
4.Business Understanding and Influence: Not required.

DUTIES & RESPONSIBILITIES
1.Verify accuracy of customer billing and related information.
2.Manage customer account setup for billing in compliance with contract terms.
3.Ensure accuracy of customer billing settings and invoice issuance.
4.Adjust billing parameters to reflect contract changes.
5.Investigate and resolve customer disputes and complex escalations.
6.Ensure correct processing of sales tax, fees, and other charges.
7.Analyze root causes of billing adjustments, issues, and discrepancies.
8.Ensure compliance with procedures and documentation for SOX requirements.
 

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.