Manager, IT Solution Delivery Salesforce

Job Description

In this role you will lead and manage a Salesforce team through successful delivery of solutions to address business needs. Manage on-going maintenance of related systems. Manage relationship with business and technology partners. Performs all people leader tasks. Maintains and enforces ideal architecture for applications under his/her domain.

What You'll Do

• Leads an IT Solution Delivery team responsible for the successful delivery of enterprise-wide projects.

• Architects solutions and/or collaborates with architecture on solutions for applications under his/her domain. 

• Manage and guide the detailed design, development and integration activities for IT solutions.

• Provides concurrent oversight to multiple projects generally accountable to a single business division.

• Delivers complex communication of status and issues to senior leadership, VPs, and stakeholders in a clear and concise manner.

• Accountable for managing relationship with business, vendors and other delivery partners.

• Accountable for implementing technical solutions to adhere with IT guiding principles and imperatives.

• Contribute to the evolution and delivery of the IT strategy inclusive of architectural patterns.

• Accountable to maintain application health and performance through enforcement of architecture decisions that enable Blue Cross NC to better serve its members and constituents. 

• Perform analytic functions and coach team members in technical and analytical production.

• Guides team through assessment of alternative systems approaches for workability and economic feasibility.

• Responsible for end-to-end vendor management for IT partners.

• Assist departments with strategic analysis to provide recommendations that ensure quality, cost effectiveness, goals, regulatory requirements and mandates are met through IT solutions in a timely fashion.

• Provide direct reports with well-defined job expectations, ongoing performance feedback, accurate and timely performance appraisals, coaching, mentoring, training, conflict resolution

• Play a key role in definition of the Solution Delivery Methodology and enforce the adherence of associated procedures

What You Bring

• Bachelor's degree or advanced degree (where required)

• 8+ years of experience in related field.

• In lieu of degree, 10+ years of experience in related field.

Strong Preference

• Deep Salesforce delivery experience

• Salesforce Certifications

• Servant Leadership Style

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.
 

$130,560.00 - $208,896.00

Skills

Data Integration, Data Solutions, Data Warehousing (DW), Enterprise Data, Information Technology (IT), Information Technology (IT) Projects, Information Technology (IT) Services, Information Technology Infrastructure Library (ITIL), Information Technology Management, IT Leadership, IT Service Management (ITSM), People Management, Performance Analysis, Solutions Delivery, Technical Solutions, Technology Solution Delivery

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JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.