About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
As part of the Product Engineering organization, the Senior DevOps Engineer will play a key role in building, operating, and enhancing cloud platform capabilities that support highly available and scalable services. This role focuses on implementation, automation, and operational excellence, working closely with platform, SRE, and product engineering teams.
We are looking for a hands-on senior engineer who thrives in production environments, enjoys solving complex operational problems, and contributes to building reliable cloud platforms. This role requires strong execution skills, ownership of deliverables, and the ability to work effectively in a fast-paced, collaborative environment.
You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.
Key Responsibilities:
- Design, implement, and automate components of large-scale distributed cloud systems.
- Implement and support PAM solutions primarily on OpenStack, ensuring secure and reliable access management.
- Build tools, automation, and workflows to improve availability, scalability, latency, and operational efficiency.
- Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.
- Monitor production and development environments and implement preventive and corrective measures to ensure platform reliability.
- Participate in incident response, debugging, and root cause analysis for production issues.
- Collaborate across teams to deliver consistent and reliable solutions aligned with.
- Document designs, operational procedures, and troubleshooting guides clearly and effectively.
- Contribute to improvements in reliability metrics such as availability, MTTD, and MTTR.
Requirements:
- 5–7+ years of experience in software engineering, cloud platform engineering, DevOps, or production operations.
- 3+ years of hands-on experience supporting systems, debugging production issues, and working with networking concepts.
- 3+ years of public cloud experience (OpenStack, AWS, or GCP), with OpenStack experience preferred.
- Experience implementing and supporting security or access management solutions, including PAM.
- Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar).
- Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and Docker.
- Experience with CI/CD pipelines and Git-based workflows (e.g., GitLab).
- Strong troubleshooting skills across applications, infrastructure, and cloud services.
- Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting.
- Excellent problem-solving, analytical, and collaboration skills.
- Strong written and verbal communication skills.
- BS in Computer Science or equivalent practical experience.
- You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Aplyr's read
Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
What's promising
- •Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
- •The company is investing heavily in AI and automation, indicating a forward-thinking approach.
- •Recent hires suggest robust growth and a diverse range of career opportunities across global locations.
What to watch
- •Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
- •Rapid technological changes require constant adaptation, potentially straining resources.
- •Limited public information about employee satisfaction and company culture could concern potential applicants.
Why Five9
- •Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
- •The focus on AI-driven customer experience solutions highlights its commitment to innovation.
- •A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Five9
Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.
- Founded
- 2001
