Fulfillment Programs & Learning Manager

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road

Your Opportunity, Your Team

The Fulfillment Programs & Learning Manager supports QVC and leads end-to-end Warehouse Management System training strategy, program deployment, and SME support by building educational content, identifying knowledge gaps, and partnering cross-functionally with business, IT, engineering, vendors, and leadership.

Where You'll Work:

• This role is remote and job seekers must reside in one of the following states PA, NJ, or DE to be considered. This role requires you to be on site at our West Chester, PA location as needed. Relocation assistance not available for this role.

What You’ll Do:

• Develop and evolve the end-to-end training strategy and New Warehouse Management curriculum in partnership with senior executives to identify educational gaps and strengthen Fulfilment team and Leadership understanding of system requirements.

• Identify training and development gaps during deployments and enhance support by creating current, relevant training materials and classes using internal and external resources.

• Manage the Warehouse Management System Program before, during, and after deployment of the new system.

• Track system enhancements and business unit requests to prioritize scope, level of effort, and timelines with the appropriate business teams.

• Partner with engineering, IT, vendor teams, P&O, and Subject Matter Experts to support requests, projects, changes, deployments, and training updates.

• Lead the Fulfilment Intern Program and regularly communicate program updates and progress to all levels of leadership through meetings and presentations.

What You Bring: 

• 5+ years of experience in Training and/or Program Management

• Prior experience developing or supporting training programs and program management initiatives

• Associate’s or Bachelor’s degree in Business, Education, Organizational Development, Supply Chain, Operations Management, or a related field

#LI-SH1

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.