Technical Program Manager - Business Operations, Field Engineering

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

As a Field Engineering Technical Program Manager, you are an exceptionally strong communicator, both written and verbally. You will lead multi-discipline and highly technical teams. You will have experience of working in a complex engineering environment and will have worked on increasingly complex projects in multiple disciplines. Your experience includes data center MEP infrastructure technologies including HVAC, power distribution systems, and controls. You will generate and maintain enhanced reporting, meaningful KPIs, and process/automation improvements to ensure team efficiency and visibility of global program efforts to critical stakeholders and leadership.

You will partner with other engineering teams, operations staff, and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS, as well as guide specific operational needs of the business.

You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks as well as be instrumental in resolving those issues, often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.


Key job responsibilities
Rhythm of Business

• Establish and own the end-to-end business rhythm for Field Engineering.
• Oversee preparation for and facilitation of business review meetings at all cadences, highlighting operational performance and progress against key initiatives.
• Develop working backward plans for business reviews including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and Operational Planning (OP) cycles.
• Steward the annual planning process (OP1/OP2), including organizing brainstorming sessions, document drafts, reviews, and final commitment establishment.

Goals and Commitments

• Drive the annual goal creation process including calendar, workback plans, and alignment to upstream goals processes at DCC, DCPD, and AWS Infrastructure levels.
• Manage FE goals and commitments, driving timely updates and developing monthly and quarterly review documents.
• Establish and lead the mechanisms, governance, and reporting cadence for goal reviews, ensuring timing supports upward leadership reviews.
• Establish and maintain high standards for goal writing, goal tracking, and reporting; maintain team reporting tools to track progress against commitments.

Workforce Planning and Headcount

• Develop and drive reporting, analysis, and recommendations on employee productivity across the FE organization.
• Partner with FE leadership and BIE teams to develop workforce plans, hiring targets for OP1 and OP2, and mechanisms to track progress against workforce plan goals.
• Review and analyze bottoms-up headcount plans during OP cycles, making recommendations to adjust plans when appropriate.
• Partner with Recruiting to track progress against hiring targets and serve as the single threaded owner for relevant recruiting programs (e.g., Bar Raisers, Shadows).

Programs, Projects, and Analytics

• Own and drive deployment of selected programs or initiatives as identified by FE senior leadership.
• Partner with peers across Field Engineering to translate complex infrastructure operations requirements into resource plans and progra