NPI Product Service Engineer

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:
Exciting position supporting the field support and deployment of Caterpillar Service Technology. Caterpillar is transforming the way we service machines in the field and are enabling Dealers to better serve customers through cutting edge Remote and Local service tools. This role will be key in validating, documenting and deploying new service technology.

What You Will Do:

• Identify, track and correct field issues with new products.
• Ensure production processes are in place to deploy, track and support new products.
• Gather Voice of Customer and Dealer and ensure that products are delivering value.
• Develop documentation in partnership with Engineering and Authoring teams, to ensure that the system usability and maintainability are world class.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Consideration for Top Candidates: (Preferred)

• Experience with Caterpillar or other OEM Service Technology Solutions.
• Strong technical expertise in Electronics and software.
• Exposure to New Product Introduction (NPI) processes
• Excellent written and verbal communication, ability to convey technical information to technicians.
• Strong Customer focus and the ability to effectively translate issues into problem statements.

Additional Details:

• This position requires the candidate to work full-time at the Mossville, IL office.
• Domestic relocation assistance is available for this position.
• Visa sponsorship is NOT available with this position.

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Summary Pay Range:

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

       

* These benefits also apply to part-time employees

 

 

This position requires working onsite five days a week.

 

 

Relocation is available for this position.

 

 

Visa Sponsorship is not available for this position.

 

 

Posting Dates:

June 4, 2026 - June 18, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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