About the role
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
How You'll Make an Impact:
As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.
Our Customer Onboarding Team:
As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.
If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!
What You Bring to the Team:
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
What Sets You Up for Success:
- Communicate product offerings clearly and synthesize feedback for internal teams.
- Share customer insights and opportunities across departments to drive alignment.
- Manage multiple projects or accounts with strong organizational and proactive skills.
- Empower clients to become self-sufficient during onboarding and beyond.
- Deliver exceptional communication with empathy and a customer-focused approach.
- Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
- Have at least 2 years of relevant industry experience in customer-facing roles.
- Fluency in English and Portuguese
- Fluency in Spanish is also preferred
NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to so
Aplyr's read
Cloudbeds is a leading hospitality software provider, attracting tech-savvy professionals passionate about revolutionizing hotel management with innovative cloud solutions.
What's promising
- •Cloudbeds offers a comprehensive platform that simplifies hotel operations, appealing to tech enthusiasts.
- •The company is expanding rapidly, as evidenced by frequent hiring in engineering and support roles.
- •Cloudbeds' focus on cloud-based solutions aligns with the growing digital transformation in hospitality.
What to watch
- •High concentration of engineering roles suggests potential workload challenges.
- •Limited public information about company culture and employee satisfaction.
- •The hospitality sector's volatility could impact business stability and growth.
Why Cloudbeds (Third Party Board)
- •Cloudbeds integrates booking, front desk, and revenue management into a single platform.
- •The company emphasizes cloud technology, setting it apart from traditional software providers.
- •Cloudbeds supports diverse lodging businesses, from hotels to hostels, broadening its market reach.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Cloudbeds (Third Party Board)
Cloudbeds is a hospitality management software company that provides a cloud-based platform for hotels, hostels, and other lodging businesses to manage their operations, including booking, front desk, and revenue management.
