Billing Support Specialist

We’re Changing the PropTech Industry

We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates. 

We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.

While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital. 

About Our Products

ApartmentIQ is the all-in-one data platform powering smarter decisions across multifamily, covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, MavenAI, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.

The Role

As the Billing Support Specialist, you will play a crucial role in managing the financial health of the company. You will be responsible for overseeing the billing process, ensuring accurate and timely invoicing, collaborating with internal teams to resolve any discrepancies, as well as working directly with customers to ensure billing accuracy. This position requires a strong understanding of accounting principles, excellent communication skills, and a proactive approach to problem-solving.

You'll be part of a small but mighty team where collaboration is essential. While you'll have core responsibilities, a significant part of this role involves being a cross-functional player, ready to jump in and support teammates on various tasks across financial operations.

Responsibilities:

• Billing Operations

• Invoice Generation: Process high-volume daily/monthly invoices, ensuring charges align with customer contracts and service agreements.

• Account Maintenance: Manage customer master files, ensuring accuracy for billing addresses, tax-exempt certificates, and payment terms.

• Communication & Relationship Management

• Customer Inquiry Management: Respond promptly to a high volume of customer billing inquiries, providing clear explanations of charges, invoices, and payment processes.

• Cross-functional Collaboration: Maintain proactive communication with external clients and internal teams to bridge payment gaps and clarify instructions for new accounts.

• Relationship Building: Act as a professional point of contact to develop and maintain long-term trust with our customer base.

• Departmental Support: Work closely with Sales and Customer Success teams to ensure billing instructions are seamless from the moment a deal is closed.

• Problem Solving & Compliance

• Dispute Resolution: Investigate billing errors or inquiries; issue credit memos or adjustments under the supervision of the Billing Manager.

• Month-End Compliance: Assist in closing activities by ensuring all billable revenue for the period is accurately captured and reported.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field preferred
• Proven experience in billing or a similar finance role
• Experience working in Multifamily or Proptech space preferred
• Strong understanding of accounting principles and billing processes
• Excellent communication and interpersonal skills
• Detail-oriented with strong analytical and problem-solving abilities
• Proficient in accounting software (e.g., QuickBooks) and Microsoft Office Suite