Customer Service Support Rep- On-Site

Work Schedule:  Monday-Friday 8 AM - 6 PM and 9 AM - 5 PM Rotational Saturday (additional hours/days may be required as needed)

Job Responsibilities

• Act a liaison between Center for Disease Detection (CDD), the customer base and patients and sales reps
• Communicate with all laboratory departments along with outreach to other Center for Disease Detection (CDD) sites
• Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests
• Investigate and resolve any patient or client concerns in a timely manner
• Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols
• Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance
• Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing
• Review test forms for accuracy, resolve and document any discrepancies
• Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance
• Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care

Minimum Qualifications

• High School Diploma or GED equivalent

Preferred Qualifications

• Associate's degree or higher
• 3–5 years of customer service experience, with a strong emphasis on phone-based support assisting clients and customers
• Customer service experience in healthcare setting
• 3-5 years of customer service experience
• Experience with Webex and Teams

Additional Job Standards

• Experience working in a call center environment 
• Experience in customer service
• Experience in the healthcare industry, such as a physician's office, clinic or hospital 
• Experienced in managing multiple applications, using two monitors, with strong organizational skills
• Excellent multitasking abilities while maintaining focused attention to details
• Flexibility and ability to manage and adapt to changing priorities quickly
• Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous
• Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
• Bilingual in English and Spanish highly desirable

At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping  people and have a drive for service, then Labcorp could be a great next career step!

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.