About the role

Aplyr's Quick Take

This is a Senior Business Analyst role focused on working with banking clients to capture and prioritize their customer experience needs. You'll act as a product owner, collaborating with UX and development teams while also managing client expectations and project backlogs. It's a hands-on, client-facing position that requires problem-solving and communication skills.

Good fit

Ideal candidates have 7+ years of experience in business analysis or product ownership within the fintech or banking sectors, and are comfortable working directly with clients. Fluency in English and Arabic is essential, along with a strong understanding of Agile methodologies.

Worth noting

The role requires significant travel (up to 50%) to client sites, which may not suit everyone. Additionally, the position demands deep functional knowledge in specific banking areas, making it more specialized than typical analyst roles.

The job in short

Capture the essential requirements to help our customers realize their customer experience vision.

Meet the job

You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.

With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.

On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.

How about you?

You have a proven track record working directly within a bank or as a consultant for high-level banking projects.
Deep functional knowledge in at least two of the following: Retail Banking, Wealth Management/Investments, SME, or Corporate Banking.
7+ years of experience as a Business Analyst or Product Owner in the Fintech/Banking sector.
Native or professional fluency in both English and Arabic is mandatory.
Strong understanding of Agile methodologies and the ability to navigate technical requirements with R&D teams.
You are comfortable with a high-travel role (up to 50% travel) to client sites.
Based in Lebanon or Jordan.

Skills & Tags

go rust ai product design

Aplyr's read

Backbase is a leading fintech innovator, empowering financial institutions with cutting-edge digital banking solutions. Ideal for tech enthusiasts passionate about transforming customer engagement.
Synthesized from recent postings & public sources

What's promising

•Backbase's platform is widely adopted by major financial institutions, indicating strong market validation.
•The company invests heavily in AI, offering roles focused on advanced technology development.
•Backbase's global presence provides employees with opportunities for international collaboration and exposure.

What to watch

•The fintech industry is highly competitive, posing challenges for market differentiation.
•Rapid technological changes require continuous learning and adaptation from employees.
•Limited public information about company culture and employee satisfaction.

Why Backbase

•Backbase specializes in digital banking, a niche with significant growth potential.
•The company offers a comprehensive platform that integrates seamlessly with existing banking systems.
•Backbase's focus on customer engagement solutions sets it apart from generic fintech offerings.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Backbase

Backbase

backbase.com

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Backbase is a software company that provides a digital banking platform designed to help financial institutions enhance their customer engagement and streamline their operations.