About the role
WPP is the trusted growth partner for the world’s leading brands.
We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.
Why we're hiring:
WPP is home to market-leading agency brands and more than 100,000 people committed to doing extraordinary work for our clients. No other company matches the breadth of our creative talent, the scale of our global presence, or the depth of our technology, data and AI capabilities.
We are looking for a passionate hands-on Digital Support Engineer to provide support services across multiple stakeholders, utilizing CMS tools and other open-source platform tools. You will provide support for all fulfilment requirements for applications and perform technical troubleshooting for wide variety of web CMS applications.
What you'll be doing:
- Issue management. You can troubleshoot, provide resolution, log and correct information and escalate to the right level of support. The ideal candidate must be able to work both independently to help provide clarity to the issue and document commonalities of issues over time to enable creation of a knowledge base.
- Ownership and initiative. You can take accountability of issues that occur and be proactive in searching for potential problems with support from tech leadership. You ensure that we achieve excellent outcomes for our clients that are balanced with our own commercial needs. You can develop standards that meets business/user requirements, quality, security and accessibility standards.
- Service Compliance. You ensure that delivery meets agreed SLAs and follows defined processes as agreed with clients.
- Prioritisation. You are comfortable managing simultaneous requests and prioritising them correctly in line with SLAs, so that more critical issues are addressed first.
- Communication. You have excellent written and verbal communication skills and are comfortable explaining the cause of issues and how they are being resolved. You are comfortable liaising with client contacts of all levels of seniority.
- Monitoring and reviews of SLA's, KPI's and individual ticket management
- Software expertise – ServiceNow, JIRA, Confluence, Office 365, Smartsheets, MS Project
- Coordinate timely communication of resolution of issues to Service Desk Manager
- Respond to 1st 2nd, &n
Aplyr's read
WPP Media (GroupM) is a powerhouse in advertising, attracting professionals who thrive in dynamic, global marketing environments.
What's promising
- •GroupM offers a diverse range of roles across strategy, data, and creative fields.
- •The company is part of WPP, providing access to a vast network of global resources.
- •Strong focus on digital and programmatic advertising aligns with market trends.
What to watch
- •High-pressure environment may not suit those seeking work-life balance.
- •Complex organizational structure can lead to bureaucratic challenges.
- •Frequent restructuring may cause job insecurity among employees.
Why WPP
- •GroupM's scale allows for unparalleled access to global advertising data.
- •Specialized roles in programmatic and digital media reflect cutting-edge industry practices.
- •As part of WPP, GroupM benefits from a broad spectrum of marketing expertise.
Aplyr’s read is generated by AI from public sources. Was it useful?
About WPP
WPP plc is a British multinational advertising and public relations company, known for providing a wide range of marketing and communications services.
