About the role
Req number:
R4493Employment type:
Full timeWorksite flexibility:
RemoteWho we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Jr. Technical Support Analyst ready to take us to the next level! If you have strong experience with Office 365 password resets and Cloud based PMS password resets skills and are looking for your next career move, apply now.Job Description
We are looking for a Jr. Technical Support Analyst to provide level 1 support for an international hotel. This position will be full-time and remote.
What You'll Need
Required
Level 1 Support for approximately seven (7) hotels in the first three (3) months, and for thirty-five (35) hotels from fourth (4th) month to twelfth (12th).
Support for Office 365 password resets and MFA enrollments.
Support for Cloud based PMS password resets.
Support for logging into the Property Management System, printing, and internet access (browser usage).
Desktop support using ManageEngine Endpoint Central (printer, Office Apps troubleshooting).
Utilize ManageEngine ServiceDesk Plus.
Support from 8 AM EST to 8 PM EST, 5 days per week, Monday through Friday.
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Aplyr's read
CAI is a diverse technology and consulting firm known for its inclusive hiring practices and focus on neurodiverse talent, attracting professionals in various tech roles.
What's promising
- •CAI prioritizes hiring neurodiverse talent, offering unique opportunities for underrepresented groups.
- •The company provides a wide range of tech roles, from data analysis to software development.
- •CAI's commitment to diversity is reflected in its varied and inclusive job offerings.
What to watch
- •Limited public information about CAI's long-term career advancement opportunities.
- •The company's global presence may lead to inconsistent work culture across locations.
- •Potential candidates might face challenges due to the company's rapid role diversification.
Why CAI
- •CAI's Neurodiverse Solutions program is a standout initiative in the tech industry.
- •The company offers specialized roles like Databricks Genie & Power BI Copilot Technical Lead.
- •CAI's focus on diverse hiring extends to bilingual and part-time positions.
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