Scrum Master Lead Analyst

SCRUM MASTER – CIGNA HEALTHCARE

About Cigna

Cigna is a global health insurance company, dedicated to its mission of helping improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. We are a mature but dynamic company in transition (agile adoption, cloud adoption) with open communication towards colleagues and management.

Together with +700 colleagues spread over all continents (with offices in Kuala Lumpur, Bengaluru, Nairobi, Antwerp and Madrid) you will be supporting our IOH business lines, which serves +500.000 customers worldwide.

Purpose of the Role

We are going through massive, global Agile transformation. As a result, we are rapidly expanding our teams and are looking for an experienced Scrum master to join our team.

The purpose of the role is to maximize value delivery through collaboration, impediment removal, visibility, learning, and evidence-based improvement.

This is an excellent opportunity to support an environment for high-performing team dynamics, continuous flow, and relentless improvement; with self-managed teams that are shaping our agile frameworks across our global operations.

About the Role

The Scrum Master is a team coach and servant leader who facilitates change through the adoption and application of Agile principles, practices and frameworks; and enables the team(s) to self-organize and embrace ways of working, that results in the delivery of value outcomes to stakeholders.

This is a Band 3 Contributor Career Track Role.

Key Responsibilities

1) Providing coaching and guidance to the teams; support adoption and application of agile values, principles, and practices.

2) Provide support that helps Agile Teams improve overall ART performance, facilitating cross-team collaboration, alignment between team objectives, vision, strategic themes.

3) Participate in Sync events, Scrum Master Forums, and internal agile communities of practices.

4) Support and facilitate team ceremonies and other cadence events that drive progress towards value delivery and business outcomes.

5) Facilitate and support management of dependencies to ensure alignment of delivery, and removal of impediments that hinder achievement of team goals and objectives.

6) Support the team in establishing realistic and achievable delivery commitments while operating at a sustainable pace.

7) Maintain metrics and data necessary to provide visibility, assessment on team maturity, progress, quality, and value to stakeholders.

8) Protect team from disruptions, enable autonomy, and facilitate self-organization amongst team members.

9) Protect the team from external distractions; escalate in a timely manner as necessary

10) Utilize effective communication and good listening skills to teach, coach and mentor individuals and teams.

11) Foster a healthy working culture, build relationships, and key interactions with team and stakeholders.

Required Qualifications / Skills / Experience:

1) Certified Scrum Master (CSM) or equivalent certification.

2) Proven experience as a Scrum Master in an Agile environment.

3) Strong knowledge of Lean-Agile, Scrum practices, and principles.

4) Proven experience as a Scrum Master in an Agile environment.

5) Experience with Scaled Agile Framework (SAFe) and understanding of its principles and practices.

6) Excellent communication, change facilitation, and conflict resolution skills.

7) Ability to work effectively with cross-functional teams.

8) Strong problem-solving and decision-making abilities.

9) Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously

10) Ability to interact with executives, managers, subject matter experts, and product owners in matrix structure of product management team

11) Extensive knowledge of IT concepts, strategies, methodologies, architecture and technical standards.

Desired Qualifications / Skills / Experience:

· Certifications in Scaled Agile Framework (SAFe Agilist, SAFe Scrum Master, etc)

· Working knowledge of tools that support Agile practices such as Jira, Trello, or similar.

· Experience in software development lifecycle and/or IT project management.

Our Offer

· A challenging job in an international and growing enterprise.

· A role in an engaged scrum team and release train with a good team spirit and open communication.

· A dynamic company culture that values and stimulates initiative.

· A competitive compensation package that reflects your skills and experience.

· Opportunities for continuous learning and professional growth, including access to training programs, workshops, and conferences.

· Flexible working hours and hybrid working arrangements

· Collaborative Environment

· Regular recognition of your contributions and achievements

· A diverse and inclusive workplace where your ideas and perspectives are valued and respected.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.