About the role

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join the School Membership team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. You are well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.

As a School Membership Specialist, you’ll be supporting schools and educators by responding to questions, solving problems and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base.

This position requires you to be in our Raleigh, NC, area office.

WHAT YOU'LL BE DOING

Clearly explain key product (IXL and Education.com) features and benefits to customers through email and phone queues
Generate quotes for new customers as well as renewal and upgrade quotes for existing customers
Keep detailed records of new business and renewal activities, as well as customer communications in Salesforce
Develop a deep understanding of IXL’s products (IXL and Education.com) and what sets us apart from competing programs
Partner with internal teams to drive new business sales, high renewal rates, and ensure a smooth customer experience
Share ideas and feedback to help streamline and improve workflows
Submit purchase orders and assist with credit card and check payments
Deliver outstanding customer service and support to our new and current customers
Additional projects as assigned

WHAT WE'RE LOOKING FOR

BA/BS Degree
3+ years of customer service experience
Experience in K-12 education is a plus
Exceptional phone skills
Comfortable with technology and passionate about bringing technology into the classroom
Energetic self-starter who thrives in a fast-paced team environment
Strong written and oral communication skills
Detail-oriented and exceptionally organized
Experienced with G Suite, Excel, and Salesforce

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

Skills & Tags

go ai product sales

Aplyr's read

IXL Learning is a dynamic EdTech company focused on personalized student learning, attracting professionals passionate about education and technology innovation.
Synthesized from recent postings & public sources

What's promising

•IXL Learning offers personalized learning experiences across diverse subjects, enhancing student engagement.
•The company is expanding its reach with a variety of educational sales and curriculum roles.
•IXL's integration with Rosetta Stone and Teachers Pay Teachers broadens its educational impact.

What to watch

•Critics highlight concerns about the effectiveness of IXL's learning algorithms.
•The company faces stiff competition from other established EdTech firms.
•Limited public information about employee satisfaction and work-life balance.

Why IXL Learning

•IXL Learning's platform provides tailored educational experiences across multiple disciplines.
•The company leverages partnerships with Rosetta Stone and Teachers Pay Teachers to enhance offerings.
•IXL's focus on curriculum alignment ensures educational content meets diverse educational standards.

Aplyr’s read is generated by AI from public sources. Was it useful?

About IXL Learning

IXL Learning

ixl.com

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IXL is an educational technology company that provides personalized learning experiences for students in various subjects, including math, language arts, science, and social studies.