About the role

Role: Manager- Strategic Accounts

Location: Mumbai

Full/ Part-time: Full Time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

As Strategic Accounts, you will be responsible for managing a team of intermediate or experienced Inside Sales professionals. Sets objectives and guides team on inside sales goals. Responsible for ensuring inside sales goals are met, and supporting inside sales team. Makes significant improvements on processes to enhance insides sales work performance.

Key Responsibilities:

As a Manager - Strategic Accounts, you’ll be responsible for:

Drive business development through key and strategic customers to achieve sustainable growth.
Identify, create, and develop new strategic accounts to contribute to overall organizational growth.
Map key stakeholders and decision-makers within strategic customer accounts and manage the end-to-end customer relationship.
Coordinate closely with internal business, sales, operations, and service teams to ensure a smooth and consistent customer experience.
Act as a single point of contact for strategic customers.
Understand customer needs, pain points, and future plans to propose value-based solutions.
Lead regular business reviews, performance discussions, and roadmap alignments with customers.
Ensure high levels of customer satisfaction and retention.
Work closely with sales, engineering, operations, service, and finance teams to ensure seamless execution.
Coordinate technical discussions, proposals, and project timelines.
Escalate and resolve customer issues proactively.
Track customer industry trends, competitor activity, and market dynamics.
Provide inputs for product improvement and strategic decision-making.

Requirements

As a minimum you must have:

University Degree or equivalent experience and a minimum of 5 years prior relevant experience

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Enjoy your best years with our retirement savings plan

Have peace of mind and body with our health insurance

Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme

Drive forward your career through professional development opportunities

Achieve your personal goals with our Employee Assistance Programme

Job Applicant Privacy Notice

Please review Carrier’s Job Applicant Privacy Notice ,

Use of AI in Recruitment

Technology enabled tools may support parts of the recruitment process, with oversight by people.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Aplyr's read

Carrier is a global leader in HVAC and refrigeration, attracting professionals in engineering, environmental health, and safety, with a focus on innovation and sustainability.
Synthesized from recent postings & public sources

What's promising

•Carrier's strong global presence ensures diverse career opportunities across multiple regions.
•The company invests in technological innovation, enhancing its product offerings and market competitiveness.
•Carrier's commitment to sustainability aligns with growing environmental concerns and industry trends.

What to watch

•The HVAC industry faces cyclical demand, impacting job stability during economic downturns.
•Carrier's large organizational structure may slow decision-making processes.
•Intense competition in the HVAC sector could pressure profit margins and growth.

Why Carrier

•Carrier pioneered modern air conditioning, establishing a legacy of innovation.
•The company offers comprehensive solutions, integrating HVAC, refrigeration, and fire and security systems.
•Carrier's focus on sustainability is evident in its energy-efficient product lines and corporate practices.

Aplyr’s read is generated by AI from public sources. Was it useful?