Director, Employee Relation at Coupang

About the role

Aplyr's Quick Take

This role is about leading employee relations strategies and practices across Coupang's operations in Taiwan. You'll be responsible for managing complex employee issues, ensuring compliance, and driving process improvements. It's a senior-level position focused on strategic influence rather than day-to-day HR tasks.

Good fit

Ideal candidates have extensive experience in employee relations or HR leadership, preferably in a fast-paced environment. Strong strategic thinking and problem-solving skills are essential, along with a proactive approach to risk management.

Worth noting

The role involves significant responsibility for organizational integrity and compliance, which may appeal to those looking for a high-impact position. However, the spec lacks clarity on specific day-to-day tasks and team structure.

Company Introduction 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

What You Will Do

Lead a multi-level, multi-functional ER organization with strategic influence across regions.
Set the technical and performance bar for ER practices and compliance standards.
Design and implement company-wide ER strategies, including risk governance and labor-management stability.
Drive simplification and process improvement while managing complex, high-stakes ER issues.
Establish contingency plans and lead proactive risk management to protect organizational integrity.
Mentor senior leaders and develop successors for critical ER roles.

Basic Qualifications

Bachelor’s degree in HR, law, or related field, 12+ years of HR experience with extensive ER leadership exposure.
Expertise in global labor laws, risk management, and ER governance.
Proven ability to influence senior leadership and shape ER strategy across multiple geographies.
Exceptional judgment, negotiation, and stakeholder management skills.

Recruitment Process and Others 

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Skills & Tags

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Aplyr's read

Coupang is a leading South Korean e-commerce company known for its rapid delivery service and innovative technology. It attracts tech-savvy professionals and logistics experts.
Synthesized from recent postings & public sources

What's promising

•Coupang's Rocket Delivery service sets a high standard for fast, reliable e-commerce delivery.
•The company invests heavily in AI and machine learning, enhancing operational efficiency.
•Coupang's global expansion offers diverse career opportunities across various regions.

What to watch

•Coupang faces intense competition from other major e-commerce platforms in Asia.
•The company has been scrutinized for its workplace culture and employee treatment.
•Coupang's rapid growth could lead to operational challenges and scalability issues.

Why Coupang

•Coupang's end-to-end logistics network is a key differentiator in the e-commerce space.
•The company's focus on technology-driven solutions enhances customer experience and operational efficiency.
•Coupang's commitment to innovation is evident in its diverse tech roles and projects.

Aplyr’s read is generated by AI from public sources. Was it useful?