Service Delivery Manager

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW: 

We are seeking a highly capable and experienced Service Delivery Manager to lead our onsite team at a leading tech company. This individual will play a critical role in driving exceptional service delivery across enterprise AV and collaboration environments, ensuring operational excellence, governance alignment, and stakeholder satisfaction. 

The SDM will oversee service performance, team development, and continuous improvement initiatives, while maintaining strong client relationships and ensuring services are delivered to the highest standards. Success in this role requires a solid understanding of AV systems, conferencing platforms, and service workflows, combined with strategic leadership and a proactive, data-driven approach to service management. 

This is a full-time, onsite position based at our client’s office in Madrid. 

WHAT YOU’LL DO: 

• Effectively collaborate with the client to develop the account, exceed expectations, and deliver within the defined scope of work 

• Lead and manage all personnel matters for the team, including performance management, communication, goal and objective planning, and team building 

• Maintain oversight of workflows and communication efforts to ensure operational efficiency and alignment with service goals