About the role
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
At PlayStation Studios, we believe that our people are what make us exceptional. We foster a playfully positive culture and are always seeking new and diverse faces to help us grow. Join us and be a part of a world-class team that crafts outstanding entertainment experiences.
As part of PlayStation Studios, you will have the chance to support the full library of PlayStation Studios, including Naughty Dog, Insomniac Games, Polyphony Digital, Guerilla Games, and many more. Collaborate with world-class developers and contribute to the next great PlayStation Studios release.
Associate ALM Support Analyst
The Associate ALM Support Analyst provides a key cornerstone of technical support for PlayStation Studios QA, PlayStation Studios, and its partners. They are responsible for service desk triage, monitoring and ticket resolution duties, as well as tier 1 and 2 ALM tasks, across all supported applications and services.
Primarily these tools include f our Application Lifecycle Management (ALM) tools such as Jira, Confluence, and TestRail, custom in-house developed tools, as well as collaborative enterprise tools such as SharePoint and Microsoft Teams.
Responsibilities
Support the business by providing key services to PlayStation Studios, PSS QA, and other Sony entities via:
Live and Breathe the Service Desk
- Customer-facing support for first line support requests via our service desk
- Daily handover of key workload to global peers
- Curation and maintenance of relevant articles in our knowledge bases
- Timely updates to customers on issue progress and blockers
- Escalation of unresolvable issues to senior team members, external team or vendors
World Class ALM Support
- Administer and support application lifecycle tools (e.g., Jira, Confluence, TestRail) used across multiple teams or studios
- Configure workflows, automation and integrations
- Manage user access, vendor onboarding, VPN/IP allowlisting coordination, and project-level permissions Partner with teams to gather requirements and deliver tailored tooling solutions
- Assistance with testing of system upgrades and application rollouts
Best of The Rest
- Aiding lead staff and management by supporting projects and initiatives
- Exploring service improvement opportunities via ongoing team collaboration
- Communication via phone, chat, email, face-to-face meetings and onsite visits to customers
02 Aplyr's read
PlayStation thrives at the intersection of cutting-edge gaming technology and creative storytelling, attracting talent passionate about shaping the future of interactive entertainment.
What's promising
- •Strong brand recognition and global market presence in the gaming industry.
- •Diverse range of roles indicating opportunities for career growth and specialization.
- •Focus on innovation with roles in machine learning and cloud security.
What to watch
- •High competition in the gaming industry may pressure job security.
- •Rapid technological changes require constant skill updates from employees.
- •Limited public information about internal company culture and work-life balance.
Why PlayStation
- •Pioneering role in integrating advanced technology like VR into gaming.
- •Strong emphasis on storytelling and immersive experiences in game design.
- •Part of Sony, providing stability and resources from a major corporation.
Aplyr’s read is generated by AI from public sources. Was it useful?
03 About PlayStation
PlayStation is a brand of video game consoles and services created and owned by Sony Interactive Entertainment, a subsidiary of Sony Corporation. It encompasses a range of gaming products and services, including consoles, games, and online services.
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