Software Engineer III - ProServe

The Role You'll Play

At Playlist, we're building technology that gets people off screens and into meaningful experiences. As a Professional Services Engineer, you'll be a critical bridge between our innovative solutions and the unique needs of our customers. You'll dive deep into complex technical challenges, transforming ambiguous business requirements into elegant, scalable solutions that empower our clients to grow and thrive.

• Lead end-to-end technical engagements, from initial discovery through design, implementation, and successful launch, ensuring each client's unique needs are met with precision and creativity

• Design and develop custom integrations that seamlessly connect our platforms with diverse client ecosystems, leveraging your expertise in web architectures and API interactions

• Translate complex technical concepts into clear, actionable plans that resonate with both technical and non-technical stakeholders, bridging communication gaps with clarity and empathy

• Architect robust solutions that balance customer satisfaction with strategic risk management, demonstrating a keen understanding of system design, data flows, and non-functional requirements

• Collaborate across global teams to deliver time-boxed, fixed-scope projects that exceed client expectations and showcase our commitment to technical excellence

• Proactively identify potential challenges, develop mitigation strategies, and maintain a high-quality bar through rigorous testing, documentation, and production readiness practices

• Support pre-sales efforts by providing technical insights, scoping recommendations, and demonstrating the transformative potential of our platforms

• Continuously learn and adapt, staying ahead of emerging technologies and industry trends that can drive innovation in our professional services approach

Experience You Bring

• 3+ years of experience in customer-facing engineering roles, such as Professional Services, Solutions Engineering, or Technical Consulting

• Proven expertise in one or more backend languages (Node.js, Java, C#, Python, PHP) with hands-on production experience

• Strong proficiency in web architecture integration, REST/JSON API interactions, including advanced authentication and performance optimization techniques

• Demonstrated ability to communicate fluently and professionally in English, both written and spoken, with a talent for explaining complex technical concepts simply

• Track record of successful project deliveries that showcase end-to-end technical problem-solving and customer-centric approach

• Experience working with cloud platforms (AWS, GCP, Azure) and modern CI/CD pipeline practices

• Comfort working across global time zones and in dynamic, collaborative team environments

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