L&D Specialist, Partner Network Training Lead

Confirmed live in the last 24 hours

Oura

Remote - United States

Remote

Posted April 24, 2026

Job Description

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

About the Team:

Member Experience (MX) supports our global BPO (Business Process Outsourcing) partner network across channels and regions, ensuring members receive consistent, high‑quality support wherever they contact us. MX Education enables BPO partners to deliver outstanding member experiences by providing scalable training, clear standards, and data‑driven coaching in close partnership with Global Support Operations, QA, and Vendor Management.

The Role:

As Partner Network Training Lead, you will own the development, delivery, and continuous improvement of MX training programs across our global BPO network. You will ensure:

Readiness for Partner Member Care Representatives in all roles.
Launch readiness for new policies, workflows, tools, and product updates at partner sites worldwide.

You will lead execution for partner training at BPO sites—planning and running enablement cycles, installing readiness gates, and using data to target interventions—while working with other members of the MX Education team to develop, deliver, and implement learning solutions.

Location: We have a strong preference for candidates based in the Eastern Time Zone.

What you will do:

Strategy & Roadmap: Lead the development and execution of the BPO onboarding and upskilling curriculum strategy.
Cross-Functional Partnership: Collaborate with BPO leadership and internal teams (QA, Workforce Management, Ops) to align training objectives with operational realities.
Launch Readiness: Own training delivery plans for new site launches and major change events, including timelines, dry-runs, and cutover coordination. Partner with site leaders to ensure trainers have the tools, environments, and time needed to execute training plans effectively.
Data-Driven Optimization: Use QA scores, CSAT, and ramp-to-proficiency data to identify performance gaps and prioritize training interventions.
Curriculum Development: Partner with Instructional Designers to define facilitation requirements and provide feedback loops to improve course content.
Train-the-Trainer (TTT): Deliver TTT sessions and certification workshops to ensure BPO trainers are equipped to meet delivery standards.
Community & Coaching: Support BPO trainer communities through regular forums and structured coaching to share best practices across regions.
Quality Standards: Maintain a "Partner Training Playbook" and ensure consistent training environments, tools, and evaluation criteria across all sites.

We would love to consider you for this role if you have:

8+ years of related experience in training, enablement, or adjacent MX domains (support operations, QA, or vendor management); or equivalent experience.
Proven BPO enablement experience across multi‑site vendors, including data‑driven coaching to improve ramp‑to‑proficiency, QA scores, CSAT, and AHT/FCR.
Strong live facilitation and virtual classroom skills; able to engage diverse learner groups and coach trainers to do the same.
Excellent cross‑functional collaboration and stakeholder communication, including with vendor leadership and internal MX teams.
Strong program planning and calendar management; comfortable coordinating complex training schedules across multi

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