Principal Product Manager - AI Applications

We’re looking for a visionary product leader who combines deep technical expertise with exceptional strategic thinking to lead the development of several strategic AI/LLM powered product areas, including but not limited to: 

• AI Insights – LLM-powered Conversation Intelligence that transforms voice-of-customer data into actionable CX intelligence. 
• Agent Assist – Equip agents with real-time RAG knowledge, LLM-powered guidance and coaching.
• GenAI Studio – Advanced LLM Ops and observability for enterprise-scale deployments.

This position is based in the US. You will lead and collaborate with a global team spanning the United States, Portugal, and India.

Responsibilities:

• Set the Vision: Define and communicate a bold product strategy that aligns with market trends and customer needs.
• Own the Roadmap: Build and maintain a clear, prioritized roadmap that drives differentiation and growth.
• Lead with Data: Conduct deep competitive and market analysis, identifying emerging trends in Conversation Intelligence and Agent Assistance to inform decisions and validate direction.
• Drive Execution: Distill high-level strategic thinking into detailed product requirements and intuitive user experience designs and partner with Engineering and UX for flawless delivery. Validate assumptions by leading beta programs and customer pilots, managing feedback loops and iterating rapidly based on real-world usage.
• Go-to-Market: Collaborate with Marketing, Sales and Partner organizations to craft compelling positioning and pricing strategies.
• Engage Customers and Partners: Act as a product evangelist in key customer conversations and user groups. Drive forward deployment engagements with enterprise customers, working hands-on to optimize AI Solution performance and ensure successful adoption
• Inspire Teams: Partner with and mentor product managers, fostering a culture of innovation and accountability.

Requirements:

• 9+ years of product management experience, including 5+ years in AI-first enterprise software.
• Demonstrable hands-on success designing and delivering AI/LLM-powered CX applications (e.g., Conversation Intelligence, Agent Assistance, AI Observability).
  Proven technical and hands-on proficiency with LLM applications, prompt engineering, RAG architectures, and agentic design patterns.
• Deep domain expertise in LLM-powered Conversation Intelligence, Agent Assistance, and LLM ops technologies is a big plus.   
• Strong analytical skills with the ability to turn data into actionable insights.
• Experience managing beta programs and validating product directions through user feedback.
• Experience leading through influence in matrixed, global organizations with distributed teams.
• Track