HR Shared Services Consultant

About the Team

The People & Culture  team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience - from our warehouse team to tech talent to merchants to stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together. We are looking for people who are bright, kind and motivated by challenges to join our team. 

About the Role

The HR Shared Services team is looking for a creative, resourceful, and organized HR Consultant to support a thoughtful and effective employee experience. You will provide analytical support and operational oversight within a shared services environment, handling a variety of complex functions related to HR and the full employee lifecycle.You will analyze data, develop insights, troubleshoot issues, participate in special projects and drive process improvement initiatives within the Shared Services function, including emerging AI technologies.

The HR Consultant will have a strong ability to work independently and proactively, leveraging critical thinking, anecdotes from relevant internal stakeholders, and data to anticipate potential issues and support solutions before they arise. In addition, the Consultant will consistently drive work forward autonomously, demonstrating strong initiative and ownership. Innovation is also a key component of success in this role, as we will look to you to proactively suggest improvements and drive process enhancements, whether based on your day-to-day work or identified through cross-functional collaboration.

Our People & Culture team works collaboratively and is known for solving problems and finding solutions at high speed —allowing others to do what they do best! You will join a team of creative, motivated, and goal-oriented problem solvers who are deeply connected to, and have a big impact on the people of Stitch Fix.

You're excited about this opportunity because you will…

• Employee Experience:
• Identify gaps and inefficiencies, provide standardization and improvement recommendations which impact the full employee lifecycle from hire to retire. 
• Interact with employees, managers, and other internal teams including HR Business Partners, Recruiting, Compensation, L&D, Legal, and IT to provide direction and clarity on processes related to the employee life cycle and systems.
• Own Tier II specialized support for important Shared Services programs such as immigration and unemployment, as well as complex employee issues, and maintain data integrity within Workday and other enterprise systems.
• Identify gaps and opportunities and own process improvements for shared services tools and systems utilizing cutting edge technologies.
• Consistently look for opportunities to enhance employee self service, drive adoption and support ongoing enhancements to automate workflows and increase self service utilization.
• Metrics & Reporting:
• Serve as administrator for the FreshService ticketing systems and other tools that support metrics & reporting. 
• Use captured data to inform monthly and quarterly data insights for internal customers and People team to help drive business decisions and to inform process and vendor enhancements.
• Compliance:
• Maintain working knowledge and ability to research current, local employment laws, best practices and ensure Stitch Fix policies are legally compliant.
• Utilize new t